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X20 wire backhaul, no wifi available

Oulu

2024-06-17 09:41:49

Posts: 10

Helpful: 3

Solutions: 1

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Registered: 2024-05-30

X20 wire backhaul, no wifi available

2024-06-17 09:41:49

Tags: #Deco Ethernet Backhaul #Network Connectivity

Model: Deco X20

Hardware Version: V3

Firmware Version: 1.1.8 Build 20240119 Rel. 37701

Hello,

I bought a 3 pack X20 deco for my house recently.

Main deco is working fine, seconde deco is working fine as satelite through wifi backhaul.

Third deco seems to have wifi issues :

When it is yellow fix then blinking blue, his own wifi ssid appears but connexion to it isn't allowed (got unable to acces message).

When using the app to add it through "add a deco", timeout messsage appears.

When I plug a wire between main deco and this third deco, it goes straight to green and appears on the app as a satelite. Without me doing anything !

From now i'm thinking, ok it should be working now. But then I realised that no devices connected to it on wifi, even if I put my devices next to it.

I tried recovery firmware this deco, but still same results.

Is there any password or settings to change to solve this issue?

Thanks

7 Reply

Oulu

LV1

2024-06-21 12:39:07

Posts: 10

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Registered: 2024-05-30

Re:X20 wire backhaul, no wifi available

2024-06-21 12:39:07

Anyone?

yves_b

LV4

2024-06-22 11:14:46

Posts: 527

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Registered: 2023-03-26

Re:X20 wire backhaul, no wifi available

2024-06-22 11:14:46

@Oulu

When the third Deco is close to another Deco, but not plugged into it, does it work as a satellite?

Oulu

LV1

2024-06-24 13:18:26

Posts: 10

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Registered: 2024-05-30

Re:X20 wire backhaul, no wifi available

2024-06-24 13:18:26

@yves_b

No it doesn't.

I open the deco to see if ther is any phisical issues (burned components or broken). But everything seems ok.

I think this is a software issue, maybe stuck in a maintenance mode for tplink technician

As it seems that no solution is possible i'll sell it for spare parts

If you have any idea i'm still listening !

David-TP

2024-06-25 10:32:08

Posts: 11854

Helpful: 1614

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Registered: 2020-04-14

Re:X20 wire backhaul, no wifi available

2024-06-25 10:32:08

@Oulu

Hi, sorry for the delay.

Can you leave me a message with the MAC address of this abnormal satellite Deco?

When it is yellow fix then blinking blue, his own wifi ssid appears but connexion to it isn't allowed (got unable to acces message).

When using the app to add it through "add a deco", timeout messsage appears.

--Here, "his own wifi ssid ", do you mean something like Deco_XXXX(the latest 4 letters of the MAC address)?

After that, when you are available, could you please help me run a simple test:

1. Still connect this satellite X20 via an cable to other Deco X20.

2. When it is online, please switch it as the main Deco.-How to replace the main Deco with another Deco

Then check whether it would work when setting as the main Deco, and whether clients are able to connect this one.

Thank you very much for your cooperation.

Wait for your reply and best regards.

Deco Monthly Recap- Check What's Currently Going on With Deco Deco X50/X55_V1_1.6.0 Open for Test! Try to leave a Message if urgent help is required.

Oulu

LV1

2024-06-28 19:03:18

Posts: 10

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Registered: 2024-05-30

Re:X20 wire backhaul, no wifi available

2024-06-28 19:03:18

--Here, "his own wifi ssid ", do you mean something like Deco_XXXX(the latest 4 letters of the MAC address)?

Yes : Deco_D7B8

--1. Still connect this satellite X20 via an cable to other Deco X20.

--2. When it is online, please switch it as the main Deco.-How to replace the main Deco with another Deco

--Then check whether it would work when setting as the main Deco, and whether clients are able to connect this one.

I did it, and still the same issue (no wifi connexion available).

Anything else i may try?

Oulu

LV1

2024-07-04 20:41:57

Posts: 10

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Registered: 2024-05-30

Re:X20 wire backhaul, no wifi available

2024-07-04 20:41:57

Hi, is it possible to have a special firmware in order to solve this issue?

Let me know.

Oulu

LV1

2024-07-09 15:40:34

Posts: 10

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Registered: 2024-05-30

Re:X20 wire backhaul, no wifi available

2024-07-09 15:40:34

@David-TP

Hi, I'm wainting for your answer to my latest post.
Is there anything else I might try to fix this?

Thanks

Oulu

2024-06-17 09:41:49

Posts: 10

Helpful: 3

Solutions: 1

Stories: 0

Registered: 2024-05-30

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