Home

Forums

Stories

Knowledge Base

Home Network Community > Deco > Deco X50 is often offline in app

< Deco

Deco X50 is often offline in app

PacketPadawan

2024-07-02 20:58:55

Posts: 2

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-07-02

Deco X50 is often offline in app

2024-07-02 20:58:55

Tags: #Network Connectivity #Deco App Related #Firmware Update

Model: Deco X50

Hardware Version: V1

Firmware Version: 1.4.1

I have 3 Deco X50 and sometimes the app says my system is offline. All LEDs are stable green and internet traffic is working smoothly for clients. I'm unable to change any settings or allow new clients into the network when it is in this state.

Workaround: Rebooting the main Deco solves the issue for the moment.

I'm running the latest firmware available (1.4.1) and I've seen similar threads in the forum but I did not find a useful solution. What can be the solution?

2 Reply

David-TP

2024-07-03 01:10:13 - last edited 2024-07-03 09:19:53

Posts: 12505

Helpful: 1732

Solutions: 1202

Stories: 9

Registered: 2020-04-14

Re:Deco X50 is often offline in app

2024-07-03 01:10:13 - last edited 2024-07-03 09:19:53

@PacketPadawan

Hi, Welcome to the community.

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

By the way, who is your internet service provider and how about the internet connection type for IPV4 service?

It is also suggested to refer to this link to change the WAN DNS server to 8.8.8.8/8.8.4.4 to see whether it helped:

How to change DNS server settings on my Deco

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

PacketPadawan

LV1

2024-07-14 21:39:21

Posts: 2

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2024-07-02

Re:Deco X50 is often offline in app

2024-07-14 21:39:21

Hi! Thanks for the swift reply. I havent yet attempted to extract the logs, but changing the DNS might have helped. I dont visit the app daily, but since i changed the DNS i haven't yet encountered the problem as described. I'll follow up with logs if the problem is encountered. My ISP is Tele2 (Sweden).

Deco X50 is often offline in app

Deco X50 is often offline in app

Information

Voters 1

Tags