Cannot connect to 2nd Deco x75

Cannot connect to 2nd Deco x75

Cannot connect to 2nd Deco x75
Cannot connect to 2nd Deco x75
2024-07-21 10:56:06
Model: Deco X75  
Hardware Version:
Firmware Version:

Hi guys,

 

So my internet company just installed the internet in my new place and this is how it goes:

Their modem -> my Archer 1200 TP Link router -> Deco x75 via ethernet cable to my router

 

I was able to connect 1st Deco, but when I plug another Deco to the wall and try to connect it then it's giving me the following:"

"we couldn't find any new Deco

1. Make sure Deco is powered on

2. Move the new Deco closer to a Deco that you've already set up, then try again

3. If your ISP has set up your internet, you can directly connect to the provided Wifi network for more settings"

 

 

******Important: When I'm trying to connect to the new Deco my phone is connected via WiFi to the new network my first Deco (the one that is connected to the router) created

 

Any idea?

 

Thanks so much!!!

 

 

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#1
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4 Reply
Re:Cannot connect to 2nd Deco x75
2024-07-22 06:23:28

  @Hasayeret 

Hi, the Deco X75 units in the same package should be pre-configured so usually we don't need to manually add the satellite Deco X75.

How about the LED light on the second Deco X75? Is it solid green now?

Wait for your reply and best regards.

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#2
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Re:Cannot connect to 2nd Deco x75
2024-07-22 08:25:39

  @David-TP  - appreciate it!

Perhaps this would shed more light:

The first one which I connected to the router came from an individual package.

The other one I wanted to connect and failed came from a 3-pack

Do you think that's the issue?

If so, what should I do?

 

Thanks!

 

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#3
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Re:Cannot connect to 2nd Deco x75
2024-07-22 18:59:18

 

 

David-TP wrote

  @Hasayeret 

Hi, the Deco X75 units in the same package should be pre-configured so usually we don't need to manually add the satellite Deco X75.

How about the LED light on the second Deco X75? Is it solid green now?

Wait for your reply and best regards.

 

  @David-TP  - forgot to mention - the light is solid green and then turns flickering blue which is how it should be if I'm not mistaken.

Then I just go to the app and try to add another device, it's looking for it but it cannot find it...

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#4
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Re:Cannot connect to 2nd Deco x75
2024-07-23 15:29:40
I was able to connect. I just got the additional device closer to the main device
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