Hi,

 

I am having problems with cameras dropping off the network. I trace the problem to DECO routing packets incorrectly.

This is the scenario Image attached network map below)

 

master 6e is the gateway out to the internet

 

server room 6e has a server connected to it via ethernet

 

Study is connected via ethernet to serverroom6e (and is an S7 unit - 6e is and gateway are xe75 pro)

 

CCTV camera connects to study wifi and PC connected to study via ethernet can access/ping it fine. Server connected to serverroom6e via ethernet cannot. In fact, traceroute via server connected to serverroom6e shows packets for local subnet 192.168.2.x are being sent out of the internet gateway (so never get answered). Same ping via local PC connected to study deco works as it should. I tried forcing wifi camera to connect to serverroom6e, which is says it has in the app, but the same still applies. See below pings/traces

 

From PC connected to study deco

Reply from 192.168.2.59: bytes=32 time=30ms TTL=64
Reply from 192.168.2.59: bytes=32 time=4ms TTL=64
Reply from 192.168.2.59: bytes=32 time=5ms TTL=64
Reply from 192.168.2.59: bytes=32 time=5ms TTL=64
Reply from 192.168.2.59: bytes=32 time=12ms TTL=64

Ping statistics for 192.168.2.59:
    Packets: Sent = 62, Received = 62, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2ms, Maximum = 79ms, Average = 11ms
Control-C
PS C:\Users\Paulhome> tracert 192.168.2.59

Tracing route to 192.168.2.59 over a maximum of 30 hops

  1     4 ms     4 ms    18 ms  192.168.2.59

 

from server connected to serverroom6e

Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.2.59:
    Packets: Sent = 15, Received = 0, Lost = 15 (100% loss),
Control-C
^C
C:\Users\Administrator>

C:\Users\Administrator>tracert 192.168.2.59

Tracing route to 192.168.2.59 over a maximum of 30 hops

  1    14 ms    18 ms    14 ms  10.7.0.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.

 

 

Why are DECO units trying to route packets for the local subnet out of the default router instead of via the appropriate deco?

 

 

 

 

 

Please let me know if you need any further information.

 

 

I've tried disabling the mesh for those devices. Sometimes they work for a while, then stop with this routing issue. It is not the devices. Thanks.