Deco XE75 connection issues after firmware upgrade
This morning I did a firmware update to version 1.4.0. since then the 2 satellite devices keep losing connection. Sometimes they are blinking red, but sometimes green as well. When they are green and and look in the Deco app, it seems all is good, however as soon as I select one of the satellites in the app, it goes immediately to offline.
I had a chat with customer servive and they advised me to downgrade the firmware to the previous version (which I believe is 1.3.2). I tried to do that manually, but as soon as I try to upgrade in the web environment to the 1.3.2 version, I get an error message stating "upgrade failed. Please select the latest version of the firmware to upgrade". I tried to do a factory reset of one of the satellites but that doesn't seem to make any difference.
I saw some other threads of connection issues after firmware update where a downgrade seems.tp have fixed the issue, but in my case that doesn't seem to work. What am I doing wrong?
Thanks!
