Mobile phones Internet stops working 2-3 times an hour

Mobile phones Internet stops working 2-3 times an hour

Mobile phones Internet stops working 2-3 times an hour
Mobile phones Internet stops working 2-3 times an hour
2024-08-31 21:00:31
Model: Deco S7  
Hardware Version: V16
Firmware Version: 1.5.0 Build 20240329 ref 61026

I have a Deco S7 triple set in router mode, which has worked flawlessly for over a year. However, in the past three months, I’ve noticed that all family members' mobile phones/tablets (both Android and Apple) will randomly lose their internet connection, even though they still show as "connected" to the home WiFi. The only solutions seem to be either waiting for about a minute or turning the WiFi off and back on again on the phone.

 

During these 'outages', I’ve checked the Deco, and all tests appear to be fine. There’s no WiFi interference, and we don’t have any baby monitors or other devices that could be causing issues. I’ve thoroughly reviewed my Deco settings multiple times, but nothing stands out. We have plenty of spare IP addresses available, and my DNS settings are configured to 8.8.8.8 as the primary and 8.8.4.4 as the secondary. Multiple reboots of my Plusnet router and deco network. 

 

I have considered using wireshark from my laptop but it has never had an issue. 

 

Again, there were no issues for nearly a year, but recently this has been happening to all our phones repeatedly, regardless of which Deco unit they are connected to.

 

I also cannot find my hardware version, not on sticker, web access or within app

 

Any ideas?

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#1
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2 Reply
Re:Mobile phones Internet stops working 2-3 times an hour
2024-09-02 11:12:05

  @NCJC1722 

Hi,

 

When the internet drops, will the Deco still have green light or turn to red?

 

Please also test if the wired devices have the same issue.

 

Besides, what is the IP address obtained when the backend device loses internet?

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#2
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Re:Mobile phones Internet stops working 2-3 times an hour
2024-09-02 14:41:15

  @Sunshine 

 

Hi, Deco has no light changes, and the device picks up the same IP, I have even given my phone (android) a static IP and it still happens 

Sunshine wrote

  @NCJC1722 

Hi,

 

When the internet drops, will the Deco still have green light or turn to red?

 

Please also test if the wired devices have the same issue.

 

Besides, what is the IP address obtained when the backend device loses internet?

Hi

 

The deco has no light changes, 

 

No IP changes when it drops, I even gave my phone (android) a static IP and it still occured

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#3
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