VPN Disconnect Loses All Connectivity

VPN Disconnect Loses All Connectivity

VPN Disconnect Loses All Connectivity
VPN Disconnect Loses All Connectivity
2024-10-11 02:03:56
Model: Archer BE400  
Hardware Version: V1
Firmware Version:

I previously had good luck running site to site VPNs with TL-DR600VPNs, until they were compromised. So I told a friend to buy a couple of ER605s for his home and office. At the store, he was taken in by the marketing, and got a couple of new Archer BE6500s instead! LOL... They still offer VPN connectivity, though.

 

So I set them up with OpenVPN. The connections work fine, but what I've found is that when a VPN client (the other BE6500 or a software client) disconnects, the BE6500 at the office goes down completely. There isn't much connected to it, but everything in the office loses connectivity for around seven to ten minutes or so. Then the router comes back up and all devices reconnect. You can also reconnect the OpenVPN client... until you disconnect again.

 

I saw this was being investigated a couple of years ago with the ER605s. Has any fix been found? I suppose a stop-gap measure would be to never disconnect, but that will be impractical for a software client that's mobile...

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#1
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4 Reply
Re:VPN Disconnect Loses All Connectivity
2024-10-11 06:11:15 - last edited 2024-10-11 06:12:23

It's frustrating when a VPN disconnects and cuts off all connectivity. One solution could be to troubleshoot your network settings for stability. Meanwhile, othmassignmenthelpuk offer helpful academic support.

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#2
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Re:VPN Disconnect Loses All Connectivity
2024-10-11 06:42:19

  @TroyJollimore 

Hi,

Thanks for posting on TP-Link Community.

 

The issue you describe is quite abnormal. To better assist you, I've created a support ticket via your registered email address, and would later escalate it to our support engineer to look into the issue. We hope that you can cooperate with our senior engineers to locate the issue and follow the issue via email.

The ticket ID is TKID241024704, please check your email box and ensure the support email is well received.

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Thanks!

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#3
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Re:VPN Disconnect Loses All Connectivity
a week ago

  @Sunshine Thanks! Unfortunately, the unit is on the other side of the continent from me, and is a production office, so I wasn't able to try reconnecting until this morning. Their IP information has probably changed, so I'll update things and maybe re-open the ticket once I can reconnect.

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#4
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Re:VPN Disconnect Loses All Connectivity
a week ago

  @TroyJollimore 

Hi,

Thanks for your update.


No worry, you can reply to the email and provide the related information.

Once you reply to it, the ticket will reopen.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#5
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