Downtime notification and report

Jake991

3 weeks ago

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Registered: 2024-08-12

Downtime notification and report

3 weeks ago

Tags: #Network Connectivity

Model: Deco BE65

Hardware Version:

Firmware Version: 1.0.8

I've recently started my home in Singapore, with MyRepulbic as my home ISP. It was noted a few times when my IOT devices are down and I have no way to verify my Network situation as Deco app refused to login. It is unknown whether it's internet issue or just Deco.

please help to refine the app to allow troubleshooting and allow notifications and report if it's an ISP issue.

1 Reply

David-TP

3 weeks ago

Posts: 12509

Helpful: 1733

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Registered: 2020-04-14

Re:Downtime notification and report

3 weeks ago

@Jake991

Hi, Thank you very much for the feedback.

Are the IOT devices also from the TP-Link?

There was a temporary outage on the AWS cloud platform. I think it might have caused the login failure of the Deco APP.

The LED status would report the online network status of Deco. Furthermore, the Deco APP also supports local management and you should be able to log into the Deco APP for troubleshooting(if it was not due to the cloud failure this time).

Thanks again and best regards.

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Downtime notification and report

Downtime notification and report

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