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Parental control keep losing devices

Elvisba

3 weeks ago - last edited 2 weeks ago

Posts: 3

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2024-10-29

Parental control keep losing devices

3 weeks ago - last edited 2 weeks ago

Tags: #Parental Control

Model: Deco X60

Hardware Version: V8

Firmware Version: 1.2.9

As the title is saying, the devices are dissapering from the different profiles. The devices are a Playstation and computers so no phones with fake Mac addresses as mentioned in other threads. I can also mention that I have purchased an extended parental control feature 30 eur per year if I remember it correctly.

Deco parental control is extremely buggy and you have not fixed the very same problem reported 4 years ago on several other products, this is my second Deco product. Have recommended DECO to my two neighbours, brother and a friend who all have Decos.

But because of this I am considering never buying your product again. Will you fix this annoying bug that makes your parental control useless?

Here is a thread out of many that describes the problem 5 years ago. Time to wake up Deco??

https://community.tp-link.com/us/home/forum/topic/217302?sortDir=ASC&page=1

5 Reply

David-TP

2 weeks ago

Posts: 12509

Helpful: 1734

Solutions: 1203

Stories: 9

Registered: 2020-04-14

Re:Parental control keep losing devices

2 weeks ago

@Elvisba

Hi, welcome to the community.

Could you please refer to this link to help me submit the Deco APP log?

How to submit Deco APP log

Is the Deco X60 the only model in the Deco Mesh system? Do you add other models to the Deco X60 Mesh?

Furthermore, how frequently the issue has occurred? Or, are you able to consistently reproduce this issue?

Wait for your reply and Best regards.

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Elvisba

LV1

2 weeks ago

Posts: 3

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2024-10-29

Re:Parental control keep losing devices

2 weeks ago

@David-TP Yes it is the only model. The issue occurs exactly everytime I add devices to the profile, take never longer then a day for them to dissapier.

I could only attach the log if I created a ticket, so the logs exists in the TKID241106913 ticket.

Regards,

Elvis

David-TP

2 weeks ago

Posts: 12509

Helpful: 1734

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Stories: 9

Registered: 2020-04-14

Re:Parental control keep losing devices

2 weeks ago

@Elvisba

Hi, Thank you very much for the update.

the logs have been received.

Have you ever shared the TP-Link email ID and password with the Family members?

I recalled the last time I saw the feedback, the user mentioned the kids had access to the Deco APP and had removed their own devices from the profile.

Wait for your reply and best regards.

Elvisba

LV1

2 weeks ago

Posts: 3

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2024-10-29

Re:Parental control keep losing devices

2 weeks ago

@David-TP I am not sharing my user logins with anyone! But please prove me wrong if they've stolen my login details, in the case that would come as a complete shock to me.

Regards,

Elvis

David-TP

2 weeks ago

Posts: 12509

Helpful: 1734

Solutions: 1203

Stories: 9

Registered: 2020-04-14

Re:Parental control keep losing devices

2 weeks ago

@Elvisba

Thanks for the fast reply. We can wait for the update after the engineer views the APP logs.

During this time, I hope you can also enable 2FA on the Deco APP to prevent the possibility of accessing the Deco APP on another mobile.

How to turn on Two-Factor Authentication (2FA) in Deco app

Thank you very much and best regards.

Parental control keep losing devices

Parental control keep losing devices

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