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Deco BE65 Parental Controls

Deco BE65 Parental Controls

Deco BE65 Parental Controls
Deco BE65 Parental Controls
2024-11-04 06:53:02
Tags: #Firmware Update #Deco App Related #Parental Control
Model: Deco BE65  
Hardware Version: V2
Firmware Version: 1.0.7 20240929 / 23723

Hello,

 

I've just purchased the parental controls for my new Deco network. 

 

There appear to be many bugs with the application. For example, setting the Bedtime controls and Time Limits often turn each other off. They don't appear to save correctly when setting up for the week/weekend option. 

 

I've also had the controls block access when there wasn't a need to. For example, the time wasn't used up or it wasn't outside the expected hours. Removing the devices from the profiles allowed the user to continue to work.

 

I had a AX6000 previously and most of these features were included for free and worked. 

 

Is this a known bug? 

 

 

Thanks, 

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#1
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6 Reply
Re:Deco BE65 Parental Controls
2024-11-05 08:25:57

  @Wobblyman 

Hi, welcome to the community.

"I've also had the controls block access when there wasn't a need to. "

- Can you give some examples of contents/websites that are not supposed to be blocked by "Parental Control"?

 

Please also refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Deco BE65 Parental Controls
2024-11-05 20:02:51
The block seems to restrict all access, not just specific web sites. Removing the devices from the profile solves the problem straight away. I've only had Safesearch on and YouTube restitched. I've not been able to successfully set the bedtimes for weekdays + weekends and time limits. One seems to remove the other, but never seem to save.
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#3
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Re:Deco BE65 Parental Controls
2024-11-05 20:04:41
Thanks, I've just submitted the logs via the App.
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#4
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Re:Deco BE65 Parental Controls
2024-11-06 01:58:29 - last edited 2024-11-07 07:33:01

  @Wobblyman 

Hi, Thank you very much for the APP logs.

They have been forwarded to the senior engineer for further analysis.

And the latest firmware version for Deco BE65_V1 is 1.0.8 Build 20240723. It is also suggested to update to this version to see whether it helped:

https://www.tp-link.com/en/support/download/deco-be65/v1/#Firmware

(If you can't detect this version via Deco APP>More>System>update Deco, please try to manually update it via web UI-How to Update the Firmware of Deco)

 

Thanks a lot and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#5
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Re:Deco BE65 Parental Controls
2024-11-06 05:38:06
Thanks - I believe I have V2 hardware.. so the FW is different on the site. I've also got it to auto update each night.
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#6
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Re:Deco BE65 Parental Controls
2024-11-14 06:02:32

  @Wobblyman  I"ve just updated to 1.1 as per this document https://community.tp-link.com/en/home/forum/topic/714830 

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#7
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Helpful: 1

Views: 278

Replies: 6

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Firmware Update Deco App Related Parental Control
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