TP-Link Community > Tapo Smart Camera > Rich Notifications Video Snapshot Freeze Issue
< Tapo Smart Camera

Rich Notifications Video Snapshot Freeze Issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Rich Notifications Video Snapshot Freeze Issue

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Rich Notifications Video Snapshot Freeze Issue
Rich Notifications Video Snapshot Freeze Issue
2024-11-04 17:59:27 - last edited 2024-11-17 18:40:55
Tags: #Motion Detection #AI Detection ##Motion
Model: Tapo C510W  
Hardware Version:
Firmware Version: 1.2.2

Whenever the camera records an action during motion detection the video that it records freezes and skips frames randomly it happens a lot almost regularly it's very annoying I don't have a SD card installed I'm using the cloud storage.

 

Please help resolve this issue it's very annoying it get's stuck and skips frames randomly very bad annoying experience with the first camera itself.

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Rich Notifications Video Snapshot Freeze Issue-Solution
2024-11-06 09:08:52 - last edited 2024-11-17 18:40:55

  @Aamir_Zaidi 

 

Download the cloud video and play it locally, e.g. within the Tapo app, through your phone's photo album player, video player software, and compare whether the same problem exists with local viewing.

 

Check the camera's signal strength. If the signal is weak, please improve the Wi-Fi coverage in the camera's location. A weak network signal can affect the recording and uploading of cloud videos.
How to check and improve the network connection stability of Tapo smart devices

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Rich Notifications Video Snapshot Freeze Issue-Solution
2024-11-06 09:08:52 - last edited 2024-11-17 18:40:55

  @Aamir_Zaidi 

 

Download the cloud video and play it locally, e.g. within the Tapo app, through your phone's photo album player, video player software, and compare whether the same problem exists with local viewing.

 

Check the camera's signal strength. If the signal is weak, please improve the Wi-Fi coverage in the camera's location. A weak network signal can affect the recording and uploading of cloud videos.
How to check and improve the network connection stability of Tapo smart devices

▶ CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#2
Options

Information

Helpful: 0

Views: 559

Replies: 1

Tags

Motion Detection AI Detection
#Motion
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.