Deco X55 has just rest back to factory settings again and again. And again

Deco X55 has just rest back to factory settings again and again. And again

Deco X55 has just rest back to factory settings again and again. And again
Deco X55 has just rest back to factory settings again and again. And again
2024-11-14 19:57:17 - last edited 3 weeks ago
Model: Deco X55  
Hardware Version:
Firmware Version: 1.6.0

It has happened again and I've had enough. There is so much work involved in configuring all the devices etc. and overnight everything is gone. The network and the app are available with the TPLINK password: 12345678. I'm not the only one with this problem! You can see it here:

 

https://community.tp-link.com/en/home/forum/topic/617930

 

exactly the same ..and this has happened to me for the 3rd time!!! please fix this problem. the system is unusable like this. I expect a solution

 

 

  1      
  1      
#1
Options
1 Accepted Solution
Re:Deco X55 has just rest back to factory settings again and again. And again-Solution
2024-11-15 06:29:56 - last edited 3 weeks ago

  @Chop 

Hi, welcome to the community.

Could you please refer to this link to save a copy of the system log from the web UI, and send it to support.forum@tp-link.com:

Deco web interface login

 

Have you made any WiFi modifications before the Main Network randomly reverted to TPLINK/12345678?

 

And I noticed you are on the 1.6.0 beta version and if possible, please also try to install the latest 1.6.1 official version here:

Deco X50/X55_V1-1.6.1 Supports Internet Backup, Hybrid-Mesh and DOH/DOT

 

Thank you very much and wait for your reply.

Best regards.

Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:Deco X55 has just rest back to factory settings again and again. And again-Solution
2024-11-15 06:29:56 - last edited 3 weeks ago

  @Chop 

Hi, welcome to the community.

Could you please refer to this link to save a copy of the system log from the web UI, and send it to support.forum@tp-link.com:

Deco web interface login

 

Have you made any WiFi modifications before the Main Network randomly reverted to TPLINK/12345678?

 

And I noticed you are on the 1.6.0 beta version and if possible, please also try to install the latest 1.6.1 official version here:

Deco X50/X55_V1-1.6.1 Supports Internet Backup, Hybrid-Mesh and DOH/DOT

 

Thank you very much and wait for your reply.

Best regards.

Recommended Solution
  0  
  0  
#2
Options