Poor Wifi coverage, Unstable Wifi, EasyMesh not roaming correctly. BE800 + BE550

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Poor Wifi coverage, Unstable Wifi, EasyMesh not roaming correctly. BE800 + BE550

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Poor Wifi coverage, Unstable Wifi, EasyMesh not roaming correctly. BE800 + BE550
Poor Wifi coverage, Unstable Wifi, EasyMesh not roaming correctly. BE800 + BE550
2024-11-15 21:23:11
Model: Archer BE800   Archer BE550  
Hardware Version: V1
Firmware Version: 1.1.6 Build 20240808 rel.26673(4341)

Hello Team,


I switched to TPLink from Asus to upgrade our house 3 months ago, but unfortunately, I've been having problems with wireless performance since then. I currently have BE800 and one unit of BE550 set as Easymesh. I am having the following problems:

 

Wireless:
- The BE800 has poor coverage compared to my old ASUS AX88. For example, a room on the second floor (as can be seen in the attached pictures) does not get any coverage.
- Unstable wifi, constant lag, and high latency. Testing locally by pinging router sudden jump in response time. Testing the public dns servers, sudden increase as well.
- Easymesh is not roaming correctly. Some clients connect to satellite BE550, which is far away (as can be seen in pictures), instead of connecting to BE800, which is 2 meters away (E.g., clients: Main TV, Mac Book -> BE550 first floor) (as you can see in the picture).  

- "Fire Cube" client connects to 2.4ghz.
- Standing with a wireless client such as (an iPhone 13) right beside BE550 for over 10 minutes does not roam the phone to BE550, so it stays connected to BE800.

Ethernet:

- Computer connect directly via Cat6 : Sudden jump/increase in response time when pinging the router locally.

- Sudden jump/increase in response time when pinging internet. (Issue persists even after changing ISP)

 

Connection:

- Fiber 2Gbps, SFP+ Port, PPPoE,

- Previously : Cable internet, bridge mode -> ethernet BE800 (Same problems)
Home Network:
- 15 Clients, (including 5 IoT connected to IoT 2.4ghz), ( 2 wired connection ).

- Mixed clients of Wifi 6 and 5 or older.
Settings:
- Please see the attached screenshots.

- Wifi 7 enabled ac/ax/be...

- MLO and 6GHZ disabled.

- 5Ghz including 160mhz.
- BE800 V1 : 1.1.6 Build 20240808 rel.26673(4341)
- BE550 : 1.0.11 Build 20240807 rel.25691
 

I have tried:

- Factory resetting both routers and setting up everything from the beginning. (no improvement)

- Disabling IoT 2.4ghz (minor improvement not sure)

- Measuring signals and analyzing the neighbouring channels.... Trying other wifi channels.

- Setting 2.4 to 20mhz only.

- Enabling and disabling various other wifi settings like airtime fairness, etc.

- Enabling and disabling

 

Unfortunately, at this point, I'm not sure if I made the right decision to invest in a TP-Link router. I'm hoping I can get some suggestions or advice in the community to improve the wireless performance to some degree. Thank you.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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#1
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Re:Poor Wifi coverage, Unstable Wifi, EasyMesh not roaming correctly. BE800 + BE550
2024-11-18 11:24:46

Hi  @alipora 

Thank you for your troubleshooting and valuable information.
We will pay special attention to your situation and give priority to forwarding your case to the system engineer.
I have forwarded your case to the TP-Link support system engineer, who will contact you via your registered email address.

Please pay attention to your email for follow-up.
If there is a solution to the problem, you are also welcome to share it in the community to help more customers who encounter similar problems.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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