EAP 773 performance issue

EAP 773 performance issue

EAP 773 performance issue
EAP 773 performance issue
a week ago
Model: EAP773  
Hardware Version: V1
Firmware Version: 1.0.14 Build 20240801 Rel. 78844(4555)

Hello,

I've bought and installed an EAP 773, connected to my internet box, in order to replace a previously working but old WAP. 
The EAP773 works perfectly, but the performance progressively decrease, and after a few days it is super slow. In such situation the wifi of my internet box is perfectly fine, thus the problem is on the EAP or the connection with the box. If I restart the EAP, it gets back to normal speed, at least for a few days.

 

I'm not using Omada cloud, just a direct configuration.

Long time user of TP Link products, I'm really disappointed. What could I do to investigate?

 

Thanks 

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#1
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3 Reply
Re:EAP 773 performance issue
Tuesday

Hi  @jfloviou 

 

To understand the issue clearly, please kindly share the following information:

1. What's the normal speed after the EAP reboot?

2. What's the speed from the internet box?

3. How low is the speed when the EAP decreases after several days of usage?

4. Around how many clients are there in the network?

5. What's the firmware version of the EAP?

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#2
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Re:EAP 773 performance issue
Tuesday

  @Vincent-TP Hello, and thanks for your answer.

 

1. What's the normal speed after the EAP reboot?

Sadly I do not see anywhere where I could find these Stats in the TPLink interface. It would be a nice feature. But with an online test I reach easily > 100Mb/s to the internet (up&down)

2. What's the speed from the internet box?

It's fiber connection, thus super fast >> 100Mb/s

3. How low is the speed when the EAP decreases after several days of usage?

I will launch a test (if I can) at next occurence, but it is super slow: displaying a simple page like google news could take > 1min.

4. Around how many clients are there in the network?

Around 5.

5. What's the firmware version of the EAP?

1.0.14 Build 20240801 Rel. 78844(4555)

It was happening with 1.0.13, but the upgrade to 1.0.14 did not correct the issue.

 

Overall, I think the admin interface should bring more diagnosis and statistics.

 

Thanks for your help

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#3
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Re:EAP 773 performance issue
Wednesday

Hi  @jfloviou 

 

Thank you for the info and the feedback about the admin interface.

 

Next time when the issue occurs, please go to speedtest.net to test the speed and let us know the results.

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#4
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