Archer BE800: IoT network stutter with Tidal, WiFi7 network has no internet (intermittent)

Archer BE800: IoT network stutter with Tidal, WiFi7 network has no internet (intermittent)

Archer BE800: IoT network stutter with Tidal, WiFi7 network has no internet (intermittent)
Archer BE800: IoT network stutter with Tidal, WiFi7 network has no internet (intermittent)
3 weeks ago - last edited 3 weeks ago
Model: Archer BE800  
Hardware Version: V1
Firmware Version: 1.1.6 Build 20240808 rel.26673(4555)

Hardware Version and Firmware Version updated.

Current network configuration:
10Gbps XGS-PON Bridge, connected to BE800 WAN port.
BE800 with a total of 20 - 25 wired and wireless devices.


Connected devices: (devices with static IP address are in bold)

 

Ethernet (Wired):
PC (10Gbps); PS5, Soundbar, TV, IKEA Tradfri base <5 devices>

 

Wireless

networkname - 2.4 & 5 Ghz:
6 devices + 2 to 3 other devices that connect from time to time. <up to 8 devices>


networkname_6 - 6Ghz: hidden and unused


networkname_7 - 7Ghz MLO:
2 android phones, 2 laptops, 1 Apple laptop. <5 devices>


networkname_IoT - IoT 2.4 & 5Ghz: (they share the same network name) 

2x Google Home Max; 1x Nest Audio; 1x Nest Hub Max; 1x JBL Link <5 devices> (these devices are also grouped together in Google Home)

 

Coverage area is around 60 square meters spreaded over 3 main rooms, BE800 is in a relatively central location. I did a network map scan with WiFiman and the furthest point (where there are no devices) within the house still has around -60dBm of signal for all

 

Problems:

(1) Unable to cast from Tidal, if it plays, I have stuttering from one or a few speakers if not all. Casting from Spotify to group in Google Home appears to be OK (each device appears to show around 0.3-0.5Mbps of downstream traffic). Tidal seems to take at least 0.9Mbps of downstream traffice per device.
I have been battling random disconnection from various Google Home devices. They seem to take turns to go on vacation. The situation appears to improve for a few days whenever I try a new configuration then begins to deteriorate again. The current configuration (above) keeps them connected, with internet, most of the time but I am unable to cast from Tidal. Casting to a single google audio device is OK. 

 

The initial setup had all devices, except those listed above on the 7Ghz MLO, on the primary 2.4 & 5Ghz "smart network". With this initial setup, google audio devices would randomly lose internet connectivity without any apparent reason over time. Only a restart of the device, and/or restart of disconnected device and router appears to resolve the issue for a few hours / days. This initial setup seems to allow me to stream from Tidal. But I haven't fallen back to this setup yet, as it was easier not to have to deal with disconnected devices.

 

(2) one specific phone or laptop would be connected but without internet on networkname_7

This seems to come and go. But I ruled out signal strength as this is basically user sitting right across the router on the sofa.

 

Could someone kindly point me to a specific setting to tweak or maybe shed some light on how to read the logs? I think I could try to solve this on my own if this is a user-problem.

I am assuming that this is not a server-side (ISP) issue since all wired devices behave normally: I consistently get 5-6 Gbps download speed on the PC.

 

Thank you in advance for any help. I will check hardware and firmware version later today.

linking to other post that are possibly related:
@mkostersitz link to post
@motorider link to post
@attawut link to post

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#1
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3 Reply
Re:Archer BE800: IoT network stutter with Tidal, WiFi7 network has no internet (intermittent)
3 weeks ago

 Hi @leeks,

May I know, is the network of other devices in the MLO network stable? If yes, what is the specific model of the device that has unstable network?

 

Engineers will use professional tools to analyze logs. Sometimes, we will ask you to collect logs.

 

If certain client devices are experiencing frequent dropouts or losing internet connectivity when connected to a TP-Link router, there are several potential reasons and troubleshooting steps you can take:

    1. Check Wi-Fi signal strength: Ensure that the affected client devices are within range of the TP-Link router and not obstructed by obstacles. Consider repositioning the router or using Wi-Fi range extenders to improve coverage.

    2. Adjust wireless channel: Change the wireless channel on the router to minimize interference from neighboring networks.

    3. Check wired connections: If the affected devices are wired, try using different Ethernet cables and ports to rule out any issues with the connections.

    4. Update client device drivers: Make sure the network adapter drivers on the affected client devices are up-to-date.

    5. Disable router features: Temporarily disable advanced router features like Quality of Service (QoS) that may be causing compatibility issues with specific client devices.

    6. Update router firmware: Check for and install any available firmware updates for the TP-Link router to address compatibility issues and improve stability.

                                                                                                                                                 

When setting up a router, it can be overwhelming to determine the best placement for optimal performance and Wi-Fi coverage. Here are a few tips to help you make the right decision:

    1. Placement: Try your best to put the router in the center of the house to ensure maximum Wi-Fi coverage, make sure it is not too high or too low horizontally.

    2. Avoid interference: Keep the router away from electrical appliances and metal objects that can disrupt Wi-Fi signals.

    3. Minimize obstructions: Place the router in an open area, avoid putting it inside any box/cabinet/shelf.

    4. Protect from excessive exposure: Avoid placing the router in areas with excessive sunlight or heat.

For detailed instructions, please refer to this FAQ: How to place your wireless router for optimal reception and performance.

 

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#2
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Re:Archer BE800: IoT network stutter with Tidal, WiFi7 network has no internet (intermittent)
3 weeks ago

Hi @Joseph-TP,

thanks for the response. It is a Pixel 9 Pro that seems to have no internet when connected to the MLO. A restart of the modem solved the issues but it comes back from time to time. I will be happy to provide logs when it happens. 

Thanks in advance.

 

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#3
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Re:Archer BE800: IoT network stutter with Tidal, WiFi7 network has no internet (intermittent)
3 weeks ago

 Hi @leeks,

We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

Thank you.

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#4
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