Over the past few weeks, there has been some feedback that the Deco VPN Client status consistently shows as "connecting."

After further troubleshooting with the engineers, we have identified several suggestions that have successfully resolved most cases.

1. The incorrect server username and password.

Although Deco APP VPN Client Wizards do not ask for mandatory VPN server credentials, it is suggested to fill in both. These credentials are usually not the same as the dedicated VPN APP login username and password, especially for NordVPN.
How to find the NordVPN server username and password:

2. Extra modification to the OpenVPN config file.

#1 If the Deco is set to connect to CyberGhost VPN, please test the following suggestions:

• Manually create the unified format-Manually create the unified format for OpenVPN profile
• Open the OpenVPN config file via Notepad and remove "ncp-disable".

#2 If the Deco is set to connect NordVPN, please test the following suggestions:

• If you are using a "NordVPN token" to create a VPN Client connection, please delete the current configuration and try the "Custom" profile to manually upload the OpenVPN config file.
• Open the OpenVPN config file via Notepad and remove "auth-user-pass".

#3 Deco APP doesn't allow adding an individual CA certificate, so you might need to add the CA to your OVPN File before uploading the VPN config file to Deco.

We will update more suggestions here to address the VPN Client connection issue. If you also figure out any other configurations that might potentially cause the VPN Client failure, please feel free to share your insights in the comments.

Thank you very much!