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Rv20 Mop

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Rv20 Mop

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Rv20 Mop
Rv20 Mop
2024-12-14 13:48:56 - last edited 2025-01-15 02:35:35
Tags: #Charging
Model: Tapo RV20 Mop  
Hardware Version:
Firmware Version:

I am writing to report an issue with my robotic vacuum cleaner. While the device operates correctly during its cleaning cycles, it encounters a problem when it returns to the charging base.

 

Specifically, when the battery charge reaches 97%, the robot stops functioning and displays “Error 1: Battery Error.” This issue consistently occurs at the same charge level, preventing the vacuum from completing its charging process and being fully operational.

 

Could you please provide guidance on how to resolve this problem? If necessary, I am open to troubleshooting steps.

 

Thank you for your assistance.

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#1
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1 Accepted Solution
Re:Rv20 Mop-Solution
2025-01-15 02:35:31 - last edited 2025-01-15 02:35:35
▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Rv20 Mop
2024-12-16 05:51:21

  @Pulc 

 

It seems like this device can only be charged up to 97%, then the error prompts and that stops the charging process, is that correct? Will the robot vacuum continue to work when the battery level drops below 97%? Will the error disappear?

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Rv20 Mop
2024-12-16 07:49:43

  @Wayne-TP yes, return to work after a reset. But when arrive at 97% the error (error battery) return.

thanks 

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#3
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Re:Rv20 Mop
2024-12-18 03:48:10 - last edited 2024-12-18 07:14:51

  @Pulc 

 

Did you reset or restart the vacuum? How did you do the "reset"?

 

Please provide the device Mac address of your RV20 Mop to me via private message, our team will help to take a look.

How to check robot vacuum's Mac address

1. Remove the water tank and check the label on the vacuum itself;

2. Enter Vacuums tab in the Tapo app, click Smart Cleaning, go to device's Settings page, tap the model to check device's info.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#4
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Re:Rv20 Mop-Solution
2025-01-15 02:35:31 - last edited 2025-01-15 02:35:35
▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#5
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