internet issue connection Deco x3000-5G

internet issue connection Deco x3000-5G

internet issue connection Deco x3000-5G
internet issue connection Deco x3000-5G
Yesterday
Model: Deco  
Hardware Version:
Firmware Version:

Hi all, 

 

I have an issue with my 5G router home. 

the model is a TP-link Deco X3000 5G. 

 

it worked very well yesterday prior proposing me an update which made me lose signal with inability to reconnect. 

I have tried as well another sim card there is nothing that helps.

I have also tried to reset it without sucess.

at this point it seems that the firmware has an issue ?

I went into the firmware database to find the right one for my model, however there is nothing in the library for this specific model ? 

 

can someone provide me any help ? 

 

thanks in advance, 

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Re:internet issue connection Deco x3000-5G
15 hours ago

  @Fabrizio_B 

Hi, welcome to the community.

May I know who your SIM operator is?

 

Would Deco X3000-5G turn red during the disconnection?

It is suggested to check whether the network bands were switched here during the disconnection:

Please also set the "Network Mode" to "4G only" to see whether it made any difference.

Wait for your reply and best regards.

 

 

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#2
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