Home Network Community > Deco > internet issue connection Deco x3000-5G
< Deco

internet issue connection Deco x3000-5G

internet issue connection Deco x3000-5G

internet issue connection Deco x3000-5G
internet issue connection Deco x3000-5G
2024-12-23 09:56:27 - last edited 2025-01-08 09:48:13
Tags: #Network Connectivity #Firmware Update
Model: Deco  
Hardware Version:
Firmware Version:

Hi all, 

 

I have an issue with my 5G router home. 

the model is a TP-link Deco X3000 5G. 

 

it worked very well yesterday prior proposing me an update which made me lose signal with inability to reconnect. 

I have tried as well another sim card there is nothing that helps.

I have also tried to reset it without sucess.

at this point it seems that the firmware has an issue ?

I went into the firmware database to find the right one for my model, however there is nothing in the library for this specific model ? 

 

can someone provide me any help ? 

 

thanks in advance, 

  1      
 
  1      
 
#1
Options
1 Accepted Solution
Re:internet issue connection Deco x3000-5G-Solution
2024-12-24 03:21:03 - last edited 2025-01-08 09:48:13

  @Fabrizio_B 

Hi, welcome to the community.

May I know who your SIM operator is?

 

Would Deco X3000-5G turn red during the disconnection?

It is suggested to check whether the network bands were switched here during the disconnection:

Please also set the "Network Mode" to "4G only" to see whether it made any difference.

Wait for your reply and best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
Recommended Solution
  0  
  0  
#2
Options
5 Reply
Re:internet issue connection Deco x3000-5G-Solution
2024-12-24 03:21:03 - last edited 2025-01-08 09:48:13

  @Fabrizio_B 

Hi, welcome to the community.

May I know who your SIM operator is?

 

Would Deco X3000-5G turn red during the disconnection?

It is suggested to check whether the network bands were switched here during the disconnection:

Please also set the "Network Mode" to "4G only" to see whether it made any difference.

Wait for your reply and best regards.

 

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
Recommended Solution
  0  
  0  
#2
Options
Re:internet issue connection Deco x3000-5G
2025-03-03 07:05:16

Hello  @David-TP,

I have the same problem. 

I tried your parameters and different ones. 
My operator is Orange and I am in France. So I tried roaming data as well, as I saw more details on German tp-link website... 
But without success...


At the beginning, the 5G was working well, as the router was able to get a new firmware version... but now, it is not possible...
Also, I'm not sure that the upgrade was finalized correctly. 

 

Do you have the previous version ? 

Thank you,
Arnaud

  0  
  0  
#3
Options
Re:internet issue connection Deco x3000-5G
2025-03-03 08:49:13

David,

To give you more details,
The Pin code is ok.
I have signal from the 5G/4G cell 
But I have no IP wan...

Regards,

Arnaud
 

  0  
  0  
#4
Options
Re:internet issue connection Deco x3000-5G
a week ago

  @ArnaudDelaune 

Bonjour Arnaud, 
Est-ce que tu as eu une solution à ton problème de mise à jour du X3000 ?

Si c'est un X3000 5G V1 peux tu me dire quel est finalement le dernier numéro de firmware qui marche pour toi ? 

Un détail important : certaines mises à jour pas proposées par l'appli peuvent être forcées par la 2ème méthode (navigateur sur PC).... mais il faut être sûr qu'elles soient compatibles 😅

Merci ! 

  0  
  0  
#5
Options
Re:internet issue connection Deco x3000-5G
Monday
Hello, pour info j'ai mis le firmware X3000 5G V1 1.3.0 de Juillet 2025, ça fonctionne bien. J'ai dû passer par l'update via le browser web sur un PC et retenter 3 fois mais ça a fini par fonctionner (je pense qu'il ne faut pas avoir l'appli android ouverte à côté, qui fait peut-être un conflit). Tout marche bien maintenant. Bonne journée
  0  
  0  
#6
Options

Information

Helpful: 1

Views: 1115

Replies: 5

Tags

Network Connectivity Firmware Update
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.