1. Problem Description:

• My Tapo Hub H100 suddenly lost connection to the network and cannot be reset using the physical reset button.
• I’ve tried multiple troubleshooting steps, but the issue persists.

2. Steps Taken to Resolve the Issue:

• Power-cycled the hub by unplugging and re-plugging it.
• Verified that my Wi-Fi is working and set to 2.4 GHz.
• Moved the hub closer to the router.
• Pressed and held the reset button for 10+ seconds, but it didn’t respond.
• Checked power .
• Attempted to reconnect the hub via the Tapo app, but it remains offline.
• Confirmed that other Tapo devices on the same network are functioning correctly.

3. Observations:

• The LED indicator on the hub behaves as follows: (still blue no yellow after pushing sync button).
• The reset button seems: (responsive,).

4. Device Information:

• Model: Tapo Hub H100
• App Version: (iphone , 3.9.102)
• Network Configuration: 2.4 GHz Wi-Fi

5. Additional Questions for Support:

• Is there an alternative method to reset the hub if the button is unresponsive?
• Could this issue be due to a firmware bug or hardware failure?
• What are the next steps for repair or replacement?
• Is there any way to fix it because our country doesn’t have TP-Link local support?