AX73 V2 not connecting to the internet

AX73 V2 not connecting to the internet

AX73 V2 not connecting to the internet
AX73 V2 not connecting to the internet
3 weeks ago
Model: Archer AX73  
Hardware Version: V2
Firmware Version:

Purchased to upgrade my existing (working) setup
Attempting initial setup using PPPoE
User name and password are identical to those in use by my current router
Router reports 'No Internet Connection'

Orange/Red Internet light on router

Can connect directly to the modem, internet is working

Tried turning modem and router off (left turned off for hours) then power on the Router, Turn on the modem once the router is fully powered on.

Tried cloning the MAC address

 

Currently running on my old router, as the new one does not work

 

Any suggestions?

 

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Re:AX73 V2 not connecting to the internet
2 weeks ago

Hi  @DisgruntledCust,

 

May I know if your network topology diagram is as follows:
NBN box—router )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )

 

Who is your ISP? Did you set VLAN ID for router? Network configuration information varies from ISP to ISP. You can refer to the following link: NBN Modem Routers ISP Settings

If you unplug all routers and connect the PC directly to the modem, but you can get the network without setting up PPPOE on the PC, then you may only need to set the connection type to Dynamic IP.

 

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