Certain devices causing red light of death on Deco X50-5G

Certain devices causing red light of death on Deco X50-5G

Certain devices causing red light of death on Deco X50-5G
Certain devices causing red light of death on Deco X50-5G
2025-01-31 09:38:07 - last edited 3 weeks ago
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.1.7

I have had the x50-5g modem / router for the last month or so on a contract with Three.  Speeds have been great and in the first couple of weeks it was rock solid.

 

I am now experiencing random loss of internet by the way of a red light on the main Deco.

 

I have applied the potential fixes as per detailed in forum, but still get red light and reboot required.

 

1. Ensure SIM card is pin free

2. Switch carrier to the specific iSP profile

3. Set daily reboot

 

I did notice though that when ever I powered up my personal laptop it was then that Deco would red light, ran a couple of tests to make sure I'm not going mad and I was able to replicate red light every time.  I reset network settings via command prompt and now laptop connects with out causing red light on main Deco.

 

Success....... I thought.  This morning got another red light, seemed to coincide with switching on the Amazon firestick.

 

Has anyone come across this experience that devices cause Deco red light?

 

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#1
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1 Accepted Solution
Re:Certain devices causing red light of death on Deco X50-5G-Solution
3 weeks ago - last edited 3 weeks ago

  @DarranD 

Hi, Thank you very much for the feedback.

As there is no further reply, I guess it might not be a common issue.

However, if you still get a red light on the Deco X50-5G occasionally, you can refer to this link to help us capture the modem log:

How to capture the modem log on Deco X50-5G

 

Thanks a lot and best regards.

 

 

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#2
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Re:Certain devices causing red light of death on Deco X50-5G-Solution
3 weeks ago - last edited 3 weeks ago

  @DarranD 

Hi, Thank you very much for the feedback.

As there is no further reply, I guess it might not be a common issue.

However, if you still get a red light on the Deco X50-5G occasionally, you can refer to this link to help us capture the modem log:

How to capture the modem log on Deco X50-5G

 

Thanks a lot and best regards.

 

 

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#2
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Re:Certain devices causing red light of death on Deco X50-5G
a week ago

  @David-TP 

 

Hi David, are you sure this issue is uncommon? My side also having similar issue and a few more Deco 5g users in the forum.

 

Could it be due to hardware issue?

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