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C500 network stability

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C500 network stability

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C500 network stability
C500 network stability
2025-02-02 21:18:38 - last edited 2025-03-13 09:43:34
Tags: #Device Connectivity
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.3.2

Hello, facing network stability after last update. Can't practically stream the videos or view recordings. Camera is connected to TP Archer 500 with regular rebooting schedule. Signal strength RSSI -62. There has nothing been changed in terms of number of clients,  position etc. Camera has been working fine since October 2023. Could something change with last FV update ? Look forward to hearing from you soon. 

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Re:C500 network stability -Solution
2025-02-08 06:06:43 - last edited 2025-03-13 09:43:34

  @Mmikki2003 

 

Please clarify whether the issue with your product is an offline problem (where the camera led turns to red or orange), or is it a problem with slow loading or stuttering when watching live stream or playbacks.

 

Test if the camera works normally when your phone connects to the same local network. 

 

Refer to the corresponding suggestions in this article based on the actual problem occurred on the camera. Cannot use the Tapo app to control my smart devices

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:C500 network stability
2025-02-02 21:28:52

  @Mmikki2003 

https://community.tp-link.com/en/smart-home/forum/topic/690338

 

Seems having exactly the same issue as 690338

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Re:C500 network stability -Solution
2025-02-08 06:06:43 - last edited 2025-03-13 09:43:34

  @Mmikki2003 

 

Please clarify whether the issue with your product is an offline problem (where the camera led turns to red or orange), or is it a problem with slow loading or stuttering when watching live stream or playbacks.

 

Test if the camera works normally when your phone connects to the same local network. 

 

Refer to the corresponding suggestions in this article based on the actual problem occurred on the camera. Cannot use the Tapo app to control my smart devices

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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