Internet dropping

Internet dropping

Internet dropping
Internet dropping
a week ago
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.3.0

Deco x60 radar issue

 

Hello, I have a set of Deco x60 that has worked wonderfully for about six months. The main one is connected via a modem in bridge mode; the other is connected via Ethernet to the first. About 25 devices are connected to the network.

 

However, for a couple of weeks, I have had internet connection issues on my 5 GHz Android cell phones and Windows laptop. All devices experience issues simultaneously and randomly. One phone may work perfectly while another has internet dropping every 2 minutes (randomly).

 

At first, I thought it was related to my new home assistant installation, which includes about seven Zigbee devices. Because they operate on 2.4 GHz, I ensured they were on a different channel (25 vs. 6).

 

Then I noticed that when having issues, I would receive a notification on the Deco app mentioning it automatically switched from 160 MHz to 80 MHz because of radar detection. Something I had never seen before. So, because it's related to 5 GHz, I thought I had found the issue. So I reset the Deco, setting it to 80 MHz. It worked for two days, but the issue reappeared.

 

Each time I reset the whole network, it works fine for a day or two. I never had any issues with the same setup for the first six months.

 

I tried different settings on the problematic phones: fast roaming, static MAC address, beamforming, static IP, etc., but nothing works. I am about to buy something else. Can someone help?

 

Thanks

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#1
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3 Reply
Re:Internet dropping
a week ago
Tested today my wife phone and laptop connected only on 2.4Ghz thinking it would solve the issue but unfortunately it didnt....Please help I dont know what to do.
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#2
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Re:Internet dropping
a week ago

  @Francisclou 

 

Hi, thanks for posting question here.

As you mentioned" So I reset the Deco, setting it to 80 MHz. ", may I confirm how you set channel width?

As we know, Deco network does not support to change channel and channel width.

For the unstable connection problem on your phones and computers, it is suggested to follow troubleshooting steps in the guide to check:

The internet connection is unstable or suddenly stops working when connected to the Deco network?

Please share the detailed results of the troubleshooting steps you try if you need further suggestions.

Best regards.

 

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#3
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Re:Internet dropping
a week ago

  @Marvin_S 

 

I change the channel width in the deco app under wifi parameter, advanced, channel width.

 

The issue is not ISP since some devices have full speed while others fail. Lights always green on deco.

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#4
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