Hallo, meine Decos werden in der App alle bis auf das Hauptdeco als offline angezeigt. Sie funktionieren jedoch ohne Probleme. Die App Möglichkeiten sind dadurch jedoch eingeschränkt. Neustart bringt nichts, update lässt er nicht suchen, da die app vermutlich meint dass sie offline sind. Woran kann das liegen? Ist das Problem bekannt?
Danke vorab!
LG
Hi, welcome to the community.
Can I have the current Deco APP version?
Did the issue start recently?
Do you have some Tapo/Kasa smart devices connected to the Deco Mesh system?
The reported issue here is quite like the following post:
Satellite Deco Units Work Well but Display Offline on the Deco APP
I've left a message with the beta firmware for Deco P9. Please let me know whether it helps or not.
Wait for your reply and best regards.
Hi, thanks for reply!
It's Version 3.9.9 on a Iphone 14.
I do not know how long the issue exists, a few weeks? In past this issue was only sometimes and i was able to fix by refreshing... but now 🤷🏼♂️ no chance... no refreshing, no restart.
No, there are no tapo/kasa smart devices. All devices are the same like before.
I've also M4 Decos in my Mesh System. Will the firmware also work for M4?
I will try this firmware on weekend - do i have connect all decos directly to a pc? because with app an update is not possible at the moment.
Thanks a lot!
Br. Andreas
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