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No internet on device after VPN client is connected in Deco

No internet on device after VPN client is connected in Deco

No internet on device after VPN client is connected in Deco
No internet on device after VPN client is connected in Deco
2025-04-10 11:03:13 - last edited 2025-05-08 10:24:29
Tags: #VPN
Model: Deco X50  
Hardware Version: V1
Firmware Version: 1.6.4 Build 25011612 Rel. 44161

I am trying to setup vpn client using nord vpn with client filter, after vpn is connected there is no internet access on the device which is added in the filter,

can see ip and dns assigned in the vpn status in deco app

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#1
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1 Accepted Solution
Re:No internet on device after VPN client is connected in Deco-Solution
2025-04-15 08:18:11 - last edited 2025-05-08 10:24:29

  @Shiengr 

Hi, Have you ever enabled DOH/DOT? It is suggested to keep it disabled first.

Then, It is recommended to install the 1.6.7 beta firmware here to see whether it helps:

Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

 

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#4
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6 Reply
Re:No internet on device after VPN client is connected in Deco
2025-04-11 08:42:14

  @Shiengr 

 

Hi, welcome to our community.

What device did you add to the Client list? 

Can other devices get internet when connecting via VPN tunnel?

If you install NordVPN on your computer, can it work via VPN tunnel directly?

Please share the screenshots of your VPN settings and conf.file as well.

Thank you and best regards.

 

 

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#2
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Re:No internet on device after VPN client is connected in Deco
2025-04-11 10:54:45

  @Marvin_S tried all devices Iphone androids PC,

tried setting filter to all client as well then all devicesloses the internet access.

When using nordvpn app in pc or phone , it works.

Please find attached the config

File:
us8676.nordvpn.com.udp.ovpn.zipDownload
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#3
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Re:No internet on device after VPN client is connected in Deco-Solution
2025-04-15 08:18:11 - last edited 2025-05-08 10:24:29

  @Shiengr 

Hi, Have you ever enabled DOH/DOT? It is suggested to keep it disabled first.

Then, It is recommended to install the 1.6.7 beta firmware here to see whether it helps:

Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

 

Thank you very much and best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
Recommended Solution
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#4
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Re:No internet on device after VPN client is connected in Deco
2025-04-15 08:38:59

  @Shiengr 

 

Hi, thanks for your further sharing.

It is suggested to upgrade firmware to the pre-release version in the thread:  Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

If it does not help, please feel free to let us know.

Thanks for your cooperation and best regards.

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.
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#5
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Re:No internet on device after VPN client is connected in Deco
2025-04-15 11:23:45

  @David-TP DOT/Doh is disabled and i have updated the firmware, still same issue.

I tried using the same config with openvpn app in PC and it work without any issues as well.

 

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#6
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Re:No internet on device after VPN client is connected in Deco
2025-04-16 04:02:07

  @Shiengr 

Hi, Thanks for the update.

I'd like to escalate your case to the senior engineer for further assistance.

Please check whether you can receive my email later.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#7
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