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AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?

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AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?

AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-17 16:12:51 - last edited 2025-04-23 06:02:57
Tags: #Firmware Update #HomeShield
Model: Archer AX6000  
Hardware Version: V2
Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555)

Dear Community

 

Have any of you successfully updated your AX6000 V2 with firmware 1.2.1 Build 20250221 rel.13966 (4555)?

 

Do you use the router's Anti-virus (homeshield) ?

 

Can you still connect to the internet? Connect from Wifi client to local Wired LAN clients? etc?

 

I'm interested to know how many routers have been broken by the latest firmware release (1.2.1 Build 20250221 rel.13966 (4555)

 

(A temp workaround is to switch all 3 options off on the Anti-Virus tab of the router and reboot)

 

Drop a reply below if it working or broken

 

Thanks

Shap

 

 

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#1
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1 Accepted Solution
Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?-Solution
2025-04-23 05:59:32 - last edited 2025-04-29 08:24:38

Hello everyone who is experiencing the WLAN and LAN communication issue, or no internet issue with the new firmware of AX6000 V2.

 

Our development team has provided an open public beta firmware to help locate and resolve the issue, and I've updated it in the following thread. Please install the beta firmware on your AX6000 and enable the Antivirus to check if it fixes the issue:

Devices Fail to Access the Internet After Updating Archer AX6000 V2 Firmware to 1.2.1

 

If the internet still doesn't work properly after installing the above beta firmware, please check if QoS is enabled on the AX6000 V2 but without a specific bandwidth configuration. Ensure the bandwidth is set correctly as per your requirements, or disable QoS to see if that resolves the issue.

 

If the problem persists, please post a screenshot of your QoS settings on the AX6000 for further investigation.

 

Thank you very much.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#9
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-18 08:41:49

Hey @ShapSMF, thank you very much for opening this topic for hearing from others. I'm also interested to know how many are affected by this update.wink

 

ShapSMF wrote

Can you still connect to the internet? Connect from Wifi client to local Wired LAN clients?

Regarding the detailed issue with the new firmware, can I confirm whether both issue occurs or only this "Connect from Wifi client to local Wired LAN clients?" happens?

Since our development team cannot reproduce the issue as you described at the moment, I hope you can provide more details.cool

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#2
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-18 09:11:27 - last edited 2025-04-18 09:12:58

  @Kevin_Z The issue occurs when AV is enabled. The interfaces between Wifi and LAN is broken. There is no routing between the 2 interfaces (WLAN and LAN), its like a firewall has been enabled to block traffic. Seperately, each interface can connect to the internet independently. You mentioned the engineers can't replicate the error, is that because they have enabled some of the enhancecd Homesheild features and enabled some subscriptions? Ask the engineers to reset to factory the router and retry wihtout enabling the enhanced subscription features

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#3
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-21 11:43:38

 

ShapSMF wrote

  @Kevin_Z The issue occurs when AV is enabled. The interfaces between Wifi and LAN is broken. There is no routing between the 2 interfaces (WLAN and LAN), its like a firewall has been enabled to block traffic. Seperately, each interface can connect to the internet independently. You mentioned the engineers can't replicate the error, is that because they have enabled some of the enhancecd Homesheild features and enabled some subscriptions? Ask the engineers to reset to factory the router and retry wihtout enabling the enhanced subscription features

 

@ShapSMF Thank you very much for the detailed information again.

 

I've reported this issue to the development team and hope they will figure it out soon.

BTW, it will help more if you could email us the configuration file/backup file on your AX6000 V2.cheeky

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#4
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-21 12:19:00

I got a response from my open ticket - TP-LINK are a joke. they release buggy firmware that breaks the product and then ask you to buy a newer product 

 

See below:

 

Hello Shap,

 
Thank you for contacting TP-Link support. 

Thank you for your detailed feedback, and we sincerely apologize for the frustration and inconvenience this issue has caused.

We truly understand how disappointing it is to experience such disruption, especially when everything was working as expected before the firmware update. 
Your concerns about firmware quality and testing are valid, and we’ve taken note of your observations regarding the AV features and HomeCare functionality.

Unfortunately, since the router is currently out of warranty, we're unable to offer a replacement. Additionally, we’re unable to roll back firmware versions directly. 
At this stage, we highly recommend considering an upgrade to a newer router model, which includes enhanced performance, updated security features, and active firmware support to ensure a smoother experience.

We deeply value your feedback, and we're genuinely sorry that this experience has not met your expectations. 
Please know that your voice is heard and shared with the appropriate teams.

Thank you again for your patience and understanding.

 
We look forward to hearing back from you. If you have additional information or feedback to provide, please feel free to let us know.

Please expect the email reply within 1 business day.  For urgent assistance please contact our Live Chat/Phone support with your ticket reference number.

https://www.tp-link.com/support/contact-technical-support/#LiveChat-Support

 

Jay Daniel Escuadro

TP-Link Technical Support

 

 

TP-LINK - how about testing the firmware properly, If you look at the forums, multiple people have the same issue, that your development team have cause. Why is it so difficult for your team to remove the bugs and release a more stable firmware?

 

Thanks

 

Shap (Looking at alternative brand of routers with better technical support)

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#5
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-22 03:37:00

@ShapSMF 

 

We sincerely apologize that our support agents did not promptly understand the issue caused by the firmware upgrade. We will ensure our support team is aware of the situation.

 

Regarding the reported issues, our development engineers are actively analyzing the code and will provide a solution as soon as possible. As a workaround, please temporarily disable the Antivirus to ensure normal communication between WLAN and LAN.

 

Thank you for your understanding and cooperation. I will keep you updated on any progress and will also share updates in our official post, so please stay tuned.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-22 14:43:43 - last edited 2025-04-22 14:44:39

Yep! I have the exact same issue since this firmeware update. I can't ping any devices from my extended network (eero pro 6 are used to extend my network) and I also can't ping devices on my extended network from my main router network. Interestingly though I can ping devices on my extended network directly from the routers diagnostic page, just not from my laptop etc...

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#7
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-22 18:18:26 - last edited 2025-04-22 18:30:48

I have the same issue after update to Firmware Version 1.2.1 Build 20250221 rel.13966 (4555).

I cant connect from Wifi client to local Wired LAN clients.

 

 

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#8
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?-Solution
2025-04-23 05:59:32 - last edited 2025-04-29 08:24:38

Hello everyone who is experiencing the WLAN and LAN communication issue, or no internet issue with the new firmware of AX6000 V2.

 

Our development team has provided an open public beta firmware to help locate and resolve the issue, and I've updated it in the following thread. Please install the beta firmware on your AX6000 and enable the Antivirus to check if it fixes the issue:

Devices Fail to Access the Internet After Updating Archer AX6000 V2 Firmware to 1.2.1

 

If the internet still doesn't work properly after installing the above beta firmware, please check if QoS is enabled on the AX6000 V2 but without a specific bandwidth configuration. Ensure the bandwidth is set correctly as per your requirements, or disable QoS to see if that resolves the issue.

 

If the problem persists, please post a screenshot of your QoS settings on the AX6000 for further investigation.

 

Thank you very much.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
Recommended Solution
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#9
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-23 08:00:55

  @Kevin_Z

Thanks for the beta firmware. After I installed the beta firmware everything works after I reactivated the antivirus. Thanks for the quick help.

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#10
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Re:AX6000 V2 - Firmware Version: 1.2.1 Build 20250221 rel.13966 (4555) - has it broken your router to?
2025-04-23 08:26:05

 

mai_kee wrote

  @Kevin_Z

Thanks for the beta firmware. After I installed the beta firmware everything works after I reactivated the antivirus. Thanks for the quick help.

 

@mai_kee That's good. I'm more than happy to hear that. 

 

I will feedback to the development team and make sure this fix will be included in the new official releases.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router! Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#11
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