Inoperative Infrared light.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Inoperative Infrared light.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Inoperative Infrared light.
Inoperative Infrared light.
2025-04-28 12:18:36 - last edited 2025-05-09 09:18:22
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.11 Build 250331 Rel.38663n

Hello

I have purchased two Tapo 520WS cameras. Can you advise me on this: At night, when the infrared vision is turned on, the vision on one camera is much better. It's even as if the working camera emits light when viewed from the non-working one. What's the opposite? I complained about the camera and I got a response that everything is fine. Is it possible that there is no way to adjust it? Of course, I normally have the infrared vision mode set on both.

Thanks for the advice.

 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Inoperative Infrared light.-Solution
2025-05-07 06:03:50 - last edited 2025-05-09 09:18:22

  @Miroslavgl 

 

This seems like a hardware issue if the camera cannot switch to the infrared mode when manually adjusting the camera video mode to night mode. For warranty assistance, please contact the retailer or the local TP-Link support team. 

CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#7
Options
6 Reply
Re:Inoperative Infrared light.
2025-04-29 07:03:42 - last edited 2025-04-29 07:05:26

  @Miroslavgl 

 

Can you share some pictures here? Are both camera the same hardware and firmware version?

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#2
Options
Re:Inoperative Infrared light.
2025-04-29 08:01:11
  0  
  0  
#3
Options
Re:Inoperative Infrared light.
2025-04-29 08:04:49
všetko je pozapinané sko má a toto je vysledok. Caption

  @Miroslavgl 

  0  
  0  
#4
Options
Re:Inoperative Infrared light.
2025-04-30 01:42:09

  @Miroslavgl 

 

The infrared light is not turned on. Try to adjust it manually, see if that works: on the liveview page, tap the camera screen to show the bottom toolbar, click 'Auto' to switch camera video mode to Night mode.

CES 2026 Meet TP-Link AI Assistant and More New Products!
  0  
  0  
#5
Options
Re:Inoperative Infrared light.
2025-04-30 07:36:52
  0  
  0  
#6
Options
Re:Inoperative Infrared light.-Solution
2025-05-07 06:03:50 - last edited 2025-05-09 09:18:22

  @Miroslavgl 

 

This seems like a hardware issue if the camera cannot switch to the infrared mode when manually adjusting the camera video mode to night mode. For warranty assistance, please contact the retailer or the local TP-Link support team. 

CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
  0  
  0  
#7
Options