C425 not charging
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Hello,
When it came from Amazon, C245 camera was on low battery.
Went to charge it and nothing happens. No Amber lights flashing.
Flashes red and green for installation.
After installation with success,
camera dectects movement but the Tapo app shows camera with zero battery and offline.
After ten hours of charging, the camera is in the same status.
Can you help me please ?
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Tapo C425's led quick blinks amber for 3s when the USB charger is plugged in, the lighting isn't continuous. Please double-check it when you replugged in the usb charger to the camera.
Try to restart the camera: press and hold the power button for 3s to turn on/off the camera.
Make sure the camera firmware is updated. How to update the firmware of the Tapo devices on the Tapo App
Do you use the provided USB adapter and cable? Try to use another charger if you have an available USB charger with the same specs (output: 5V 2A).
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This seems like a hardware issue. You may try to get a replacement by contacting the retailer or local TP-Link support.
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Tapo C425's led quick blinks amber for 3s when the USB charger is plugged in, the lighting isn't continuous. Please double-check it when you replugged in the usb charger to the camera.
Try to restart the camera: press and hold the power button for 3s to turn on/off the camera.
Make sure the camera firmware is updated. How to update the firmware of the Tapo devices on the Tapo App
Do you use the provided USB adapter and cable? Try to use another charger if you have an available USB charger with the same specs (output: 5V 2A).
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@Wayne-TP I've already made all these manipulations with no success.
The upgrade of firmware is impossible cause of insufficient battery level.
When plugging USB charger, there is no blinking light.
What can i do ?
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This seems like a hardware issue. You may try to get a replacement by contacting the retailer or local TP-Link support.
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