Tapoo C500 won't display the right error message when playback/download fails.

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Tapoo C500 won't display the right error message when playback/download fails.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tapoo C500 won't display the right error message when playback/download fails.
Tapoo C500 won't display the right error message when playback/download fails.
2025-05-08 21:08:54 - last edited 2025-06-10 06:16:18
Model: Tapo C500  
Hardware Version: V2
Firmware Version: 1.0.107

When trying to playback will display " the network is unstable, please try again later". The signal is strong enough to playback/download but it doesn't work even if it shows that there should a recoded video.

 When I first installed it recorded 3 minutes which is working fine when playback option is pressed.

 

I can see that others have the same issue with other types of Tapo cameras.

 

I think a better handling/displaying of error messages in a future update should be a must.

 

Thanks in advance.

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#1
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Re:Tapoo C500 won't display the right error message when playback/download fails.-Solution
2025-05-09 08:50:36 - last edited 2025-06-10 06:16:18

  @DanielTapooC500 

 

The suggestions in this article might help with your case, take a look! What should I do if I can't view the Tapo camera?​​​​​​​

CES 2026 Meet TP-Link AI Assistant and More New Products!
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Re:Tapoo C500 won't display the right error message when playback/download fails.-Solution
2025-05-09 08:50:36 - last edited 2025-06-10 06:16:18

  @DanielTapooC500 

 

The suggestions in this article might help with your case, take a look! What should I do if I can't view the Tapo camera?​​​​​​​

CES 2026 Meet TP-Link AI Assistant and More New Products!
Recommended Solution
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#3
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