If you have completed the configuration process in the Tapo app but are experiencing issues while trying to watch the camera's live feed, please follow the troubleshooting instructions below.

 

Case 1. The camera appears as "offline" in the Tapo app locally or remotely.

 

If the camera appears as "offline" in the Tapo app and you are unable to view it regardless of whether your phone and camera are connected to the same network, please follow the troubleshooting instructions below.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Case 2: Failure or slow loading of the camera's Live View page

 

If you find that you are unable to view the Tapo camera's live feed properly, such as the video takes a long time to load, keeps spinning, or fails to load entirely with error messages like "Try Again" or "Tap to Refresh", the following suggestions may help you.

 

1. Ensure that the camera is receiving a strong Wi-Fi signal from the router. If the signal is weak, consider moving the camera closer to the router.
How to check the network connection stability of a Tapo Camera

 

2. Make sure that both the camera's firmware and the Tapo app are updated to the latest versions.

 

3. Connect your phone to the same Wi-Fi network as the camera and verify if you can stream the camera properly on the local network.

 

4. Connect your phone to a different Wi-Fi network or use mobile data, ensure that the internet quality on your phone is good, and check if you can stream the camera properly on the remote network.

 

5. If you are using a VPN, try turning it off and disabling any network filtering and security software that may interfere with the connection.

 

6. Use a different mobile device to attempt streaming the camera's live feed if you have one.

 

Case 3: Live View not syncing /Sound stutters or lags

If the camera's Live View page is not syncing or lag, or if you experience sound stuttering or lag, the following suggestions may help:

 

1. Ensure your phone has a good internet connection. If the signal is weak or unstable, try switching to a different network.

 

2. Verify the signal strength of the camera. If the signal is weak, consider moving the camera closer to the router.
How to check the network connection stability of a Tapo Camera
 

3. If you are using a VPN, try turning it off and disabling any network filtering and security software that may interfere with the connection. After that, force close the Tapo app and reopen it.

 

4. Try to lower the camera's video quality on the Tapo app > Camera's Device Settings > Video & Display > Video Quality page.

 

5. Check for nearby electronic devices that may cause signal interference, such as microwaves, hair dryers, or TVs. Try to position the camera away from these devices.

 

6. Connect your phone to the same Wi-Fi network as the camera and verify if you can stream the camera properly on the local network.

 

 

If you still can't view the Tapo camera successfully after the above suggestions, you can reply to this thread or start a new thread to post your issue with the following information.

1. Your problem phenomenon, the troubleshooting you did, and the troubleshooting results.

2. Send me (@Solla-topee) "Forum ID 772268 + the camera's MAC address" via a private message.

3. The model number of the host router.

4. How frequently does the issue happen and how to recover it?

 

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