D210 & C410 can only be controlled locally
D210 & C410 can only be controlled locally
Looking for help with 2 new TAPO devices D210 and C410 we are trying to add to our home that are giving use "can only be controlled locally".
Changed the DNS server to 8.8.8.8 as recommended but error persists
Also tried turning off firewall on router to see if this would help - but does not.
So then reset devices and connected the devices to a hotspot on phone. They did not give the error when connected to the phone hotspot.
While connected to hotspot updated their firmware.
But after resetting and reconnecting to the Router we again get same "can only be controlled locally" error.
With red led light on C410
Also get error message "network unstable" when trying to change some settings. But the devices were placed right next to the router.
Our previously connected cameras C120 and C510W do not give this error.
We also purchased a C325WB at same time as these two giving the error, it connects with no error.
MAC ADDRESSES for devices giving error:
Doorbell D210 MAC address 7C:F1:7E:E1:93:B2
C410 Kit MAC address D8:44:89:35:A6:C8
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For anyone who experiences the same issue as described in this thread, using the same router model, ISP, and Tapo doorbell or camera model, please get in touch with our community support team at support.forum@tp-link.com for further investigation.
Phenomenon
Tapo D210 or C410 can only be controlled locally (unable to access remotely).
Setup
- Router: Optus 5G Modem
- ISP: Optus (AU)
- Device(s): Tapo D210, Tapo C410
Please include any relevant logs, error messages, or steps you have already tried in your email. This will help us investigate and resolve the issue more efficiently.
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What's the model, hardware and firmware version of your router? Who is the internet service provider? Is it the same provider of your sim card (on the phone that enables hotspot)?
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The router is supplied by our Australian internet service provider Optus and is an Optus Ultra WiFi 5G manufactured by ZTE Australia.
Model Number: CN24174ZX002393
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If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
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Also seeing this. Identical situation, Optus 5G broadband connection.
Another TAPO device has no issues. Just this D210.
Need Firmware upgrade!?
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Model Number: CN24174ZX002393
Firmware version: ZNH8091M04
Hardware version: NH8091HW1.0
@PasanK @alx0101 Do you have the same 5G modem?
Please enable the diagnostics mode on your camera, reproduce the problem (watch camera locally then switch to remote control) then export a log for analysis. How to get the log of Tapo Camera
To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
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Yes Optus ZTE 5G router, I'm in touch with a specialist and gave a firmware upgrade but it didn't work. I just turned on diagnostics.
The problem is only with this specific camera C410 not other devices
Specialist is also trying to figure out, could you help? It's frustrating.
I don't want to change my Internet for one camera, I'm sure there's a reason why a specific product doesn't work
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Hello - Did anyone get a solution for this? I am in Melbourne and have the same problem with new C410. Camera has latest software, and I can see image when phone is connected to Wi-Fi. But I get the same error messages as all the posters in this thread when I try to access from away from home.
Did anyone get any answers from TP?
Thanks
Michael
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