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Parental control incorrectly working

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Parental control incorrectly working

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Parental control incorrectly working
Parental control incorrectly working
2025-05-19 22:11:11 - last edited 2025-05-26 02:47:15
Tags: #Parental Control
Model: Deco X50   Deco S4  
Hardware Version:
Firmware Version: 1.6.4

So I just tried parental control and it seemed to work fine, I thrn changed the subscription from monthly  to yearly (trail wasnt expiredcyet) but not it doesn't work anymore. 

My son's pc is connected to the deco s4 (utp) which is connected to the main x50 (wifi)

I added a profile and set his pc to custom bedtime schedule of 23:30 during school days and 01:3] on weekends.

 

However at 23:30 nothing happens and at 24:00 he gets disconnected with a timeliness warning.

I have not configured time limits.

 

I'm using the latest firmware available for both 1 6.4 and 1.6.2

 

 

It's annoying enough if have to pay for this but then it actually working incorrectly is just insane. Please tell me how to fix this or I will have to cancel before the trail ends.

 

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#1
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1 Accepted Solution
Re:Parental control incorrectly working-Solution
2025-05-24 09:30:00 - last edited 2025-05-26 02:47:15

  @David-TP 

 

Haven't updated the firmware yet but I've deleted the old profile and created a new one which seems to have fixed the issue for now. Let's hope it keeps working this time 🙏

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#7
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7 Reply
Re:Parental control incorrectly working
2025-05-20 03:51:14

  @NotTim , welcome to the community.

Can I have the current firmware versions for both Deco X50 as well as Deco S4?

Please go to "System Time" under Deco APP>More>System to check if there is no time difference.

 

By the way, if you add one mode device into the same profile, will it have the same issue?

Please also refer to this link to help me submit the Deco APP log:

How to submit Deco APP log

 

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#2
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Re:Parental control incorrectly working
2025-05-20 06:11:55

  @David-TP 

 

 

X50: 1.6.4 Build 25011612 Rel. 44161

S4: 1.6.2 Build 20240718 Rel. 69205

 

Fixed mac adress and time/zone is correct on X50. I'll add another device to test it.

 

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#3
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Re:Parental control incorrectly working
2025-05-20 06:45:46

  @NotTim 

Thank you very much for the update.

And there is a newer firmware version 1.6.7 for Deco X50_V1 if you're interested:

Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#4
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Re:Parental control incorrectly working
2025-05-20 10:58:49 - last edited 2025-05-20 10:59:15

  @David-TP 

 

That update does not show up in the deco app. It says it's already up to date

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#5
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Re:Parental control incorrectly working
2025-05-21 02:54:45

  @NotTim 

Hi, it is the next official version for Deco X50_v1. It is in the release process now, and users might be able to detect this version at different times.

If possible, I hope you can manually install this version first.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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#6
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Re:Parental control incorrectly working-Solution
2025-05-24 09:30:00 - last edited 2025-05-26 02:47:15

  @David-TP 

 

Haven't updated the firmware yet but I've deleted the old profile and created a new one which seems to have fixed the issue for now. Let's hope it keeps working this time 🙏

Recommended Solution
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#7
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Re:Parental control incorrectly working
2025-05-26 17:44:32

  

Well that was to early. It happened again and got a p*ssed off kid as it happened during a competitive match again.

 

It seems like at sunday 0:00 it will complain about no more time left and disconnect him. Exactly the same as last week.

 

Created a ticket but this must be fixed ASAP or i can't use this feature at all if it's not reliable.

Haven't been able to test that new firmware yet, but it doesn't say anything about this issue.

 

 

 

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#8
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