Hi@Brianj38,

Thank you for contacting our community.

VX220-G2v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.

We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:

If the DSL LED goes off when the problem occurs, please review the following troubleshooting steps: 
    1. Contact your Internet service provider to confirm that the connection is stable.
    2. Try using another DSL cable to connect the modem router to the DSL jack.
    3. Reset the modem router by pressing and holding the Reset button.

If the DSL LED is on but the wireless connection is unstable, please review the following troubleshooting steps: 
    1. Check whether the wireless connection will be automatically restored. Check the Wi-Fi LED on the router when it happens and see If the wireless network can be found via your end devices.
    2. Change the wireless channel, channel width, or get away from a wireless interference source, such as a microwave oven, etc.
    3. Upgrade the firmware if it’s not the latest firmware.
 

If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider or local support who supplied the device, as they are best suited to provide the necessary assistance for your device.