VPN client not working for any device except PC on ethernet / nordvpn wireguard
VPN client switched on and connected even shows some traffic. Only my pc on ethernet works with the vpn and it shows the ip changing depending on the vpn being on or off. However all of my other devices, android phones, tv's, settop boxes do not get a connection to the internet with the vpn on.
As soon as i switch off the vpn everything works again.
I have reset the router, everything is on standard settings, no DNS changes.
**EDIT** OpenVpn works, wireguard doesnt. The screenshot shows the wireguard vpn working with ethernet connected devices. All the WIFI devices lose connection.
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Just an update for anyone facing the same issues, i was send a new beta firmware after the problem was diagnosed on my router with an engineer.
The beta firmware solved the problem and the solution will find it's way, optimized, to the next stable firmware release.
Good service from TP-Link :-)
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Hi@DutchMike,
Thank you for contacting our community.
Who is your VPN provider? What country/region is the client located in? Please make sure you have completed the configuration correctly (you can check whether the username and password are entered correctly):
How to set up WireGuard VPN on a TP-Link Wireless Router
Please check if your WireGuard VPN settings are bound only to an Ethernet interface and not to Wi-Fi.
Please assign a static IP to the Wi-Fi device and check if the device can ping the router's gateway when WireGuard is enabled?
Please help collect thevpn files, system logs and backups files of the router, then send to support.forum@tp-link.com, attaching [Forum ID 821918] and details, and we will have a dedicated person to assist in analysis and follow-up:
How to view and save System Log of TP-Link wireless router
How to create and restore from a backup file on your TP-Link Router
Best regards~
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Everything send in an email, i hope this can be solved. Thanks !
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Hi@DutchMike,
We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.
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Thanks i confirm that have an email from support that they will contact me within 1 business day.
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How did you setup the wireguard?
By a token from Nord or otherwise.
I am (also) from the Netherlands, with Nord as my vpn provider.
I set uped the wireguard by a token, and never experience issues.
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I used both the token and manual setup, and also a wireguard connection from another vpn supplier. All with the same result : Ethernet everything perfect, wifi no internet connection (when vpn is selected)
I think we might have a different hardware version of the router, mine is for the Thai market with hardware 1.20 and firmware from the Hongkong support site
I'm Dutch and live in Thailand, I wanted to use the wireguard wifi with my Samsung tv and phones
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Are you able to use a wireguard connection in your area?
I mean, cause i am Dutch, i am connected with a Dutch wireguard connection.
Nord offers a connection in Thailand, Myanmar(Birma), and Vietnam, for example.
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Tried the same with a local connection, same result. Ethernet works, wifi doesn't. 99% sure it's a firmware issue
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Just an update for anyone facing the same issues, i was send a new beta firmware after the problem was diagnosed on my router with an engineer.
The beta firmware solved the problem and the solution will find it's way, optimized, to the next stable firmware release.
Good service from TP-Link :-)
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- Report Inappropriate Content
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