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Can't logon to the same WiFi network after reset to factory defaults

Can't logon to the same WiFi network after reset to factory defaults

Can't logon to the same WiFi network after reset to factory defaults
Can't logon to the same WiFi network after reset to factory defaults
2025-06-06 20:51:05 - last edited 2025-06-09 09:11:49
Tags: #Installation
Model: Tapo C460 KIT  
Hardware Version: V1
Firmware Version: 1.1.5

I had problems with the network connection and indicated in my AP that the C460 could only connect via 2.4Ghz. Then it disconnected and did not want to log in to the WiFi network anymore. I reset the camera. First 15 sec. to reset the WiFi settings, but that did not work. Then 30 sec reset back to the factory settings. But I could not log it in to my WiFi network anymore. Now I have 2 WiFi networks and I took the 2nd network and it wanted to log in there immediately. Why can I no longer log in to the 1st WiFi network?

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#1
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3 Reply
Re:Can't logon to the same WiFi network after reset to factory defaults
2025-06-09 09:10:29

  @Coen_le_Grand 

 

What error did you receive? Please share a screenshot here.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Can't logon to the same WiFi network after reset to factory defaults
2025-06-09 10:09:36

  @Wayne-TP 

 

Hi,

 

I can connect to the camera network at the beginning of the installation. Then I give the name and password from my first wifi network (what I used before) and the camera is not found. There's a screen on that moment what ask to try again or cancel the installation. When I give the name and password from the second wifi network, he's connected immediately. I'm afraid to do the test again. Maybe he won't connect to both networks anymore.

 

Coen

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#3
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Re:Can't logon to the same WiFi network after reset to factory defaults
2025-06-11 10:04:55

  @Coen_le_Grand 

 

I see, thank you for sharing the details. We will keep an eye on whether there are any other similar reports.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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