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BE65 L2TP Connection Error

Bigjae

2025-06-19 05:06:02 - last edited 2025-06-20 06:53:24

Posts: 5

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2024-09-17

BE65 L2TP Connection Error

2025-06-19 05:06:02 - last edited 2025-06-20 06:53:24

Tags: #VPN

Model: Deco BE65

Hardware Version: V1

Firmware Version: 1.1.0 build 20250212 Rel. 12931

L2TP connection to my work is no longer connecting. This worked for approximately 3 months, now sits on connecting only.

VPN - VPN CLIENT

Same credentials still work on pc and tablet connecting via same wifi network created by the Deco.

Have deleted and tried again several times and reset the Deco and started again. Firmware is up to date.

What has TP-Link done to this connection recently and any suggestions other than outlined above?

1 Accepted Solution

David-TP

2025-06-20 03:22:48 - last edited 2025-06-20 06:53:24

Posts: 16027

Helpful: 2306

Solutions: 2271

Stories: 9

Registered: 2020-04-14

Re:BE65 L2TP Connection Error-Solution

2025-06-20 03:22:48 - last edited 2025-06-20 06:53:24

@Bigjae

Did it help to install the latest 1.1.1 firmware version here:

Deco BE65_V1_1.1.1 Firmware Update: Further Enhance Overall Network Stability

If it didn't help, could you please send an email to support.forum@tp-link.com (please add the forum ID #826570 )with the following details:

A screenshot of the L2TP VPN Client connection status
A copy of the web UI system log: Deco web interface login

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.

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2 Reply

David-TP

2025-06-20 03:22:48 - last edited 2025-06-20 06:53:24

Posts: 16027

Helpful: 2306

Solutions: 2271

Stories: 9

Registered: 2020-04-14

Re:BE65 L2TP Connection Error-Solution

2025-06-20 03:22:48 - last edited 2025-06-20 06:53:24

@Bigjae

Did it help to install the latest 1.1.1 firmware version here:

Deco BE65_V1_1.1.1 Firmware Update: Further Enhance Overall Network Stability

If it didn't help, could you please send an email to support.forum@tp-link.com (please add the forum ID #826570 )with the following details:

A screenshot of the L2TP VPN Client connection status
A copy of the web UI system log: Deco web interface login

Wait for your reply.

Best regards.

BE65 L2TP Connection Error

BE65 L2TP Connection Error

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