JJJ33445 wrote

  @Wayne-TP Hi, similar thing also happened with my C500 when recording to h200 hub.

 

My case is also that the footage has motion got cut off prematurely, even when there's still motion. So I missed like the last 15 seconds of footage, even those missing 15 seconds are full of motion activity within detection zone. I have my sensitivity set to maximum.

 

My hub is ethernet connected to router while my c500 is connected directly to the hub via wifi backup.

 

This does not happen with cloud recording and local sd

  @JJJ33445  

When the video cuts out, can you still see clear motion in the camera feed? If the movement isn’t obvious, the camera might miss it. If no activity is detected for a while, it will stop recording.

If you're not this case, please contact our forum support team for additional assistance:

1. For users from the United States, send an email to forumsupport.usa@tp-link.com.

2. For users from other countries and regions, send an email to support.forum@tp-link.com.

To receive efficient assistance, ensure to include the following information in your email:

Subject: [Forum Escalation][ID 827066] Camera video issues when saved to Tapo hub *You may replace the 'camera' and 'hub' with the actual model of the devices you own.

Forum Nickname: JJJ33445

Thread URL: https://community.tp-link.com/en/smart-home/forum/topic/827066?replyId=1642970

Device Information (Mac address/Model/Hardware & Firmware Versions): [User Provided] *Provide information for both the cameras and their connected hub.

Description: [User Provided]

Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided] *Besides the information you have, it will be better to provide a screen recording of the problem.