Hi everyone/all,

I've purchased a BE550 as a precursor to upgrading to the BE900... to get a feel for how it runs, the app and GUI interface as well as making sure any of the features I wanted were locked behind their subscription service.

Having moved from an Asus ROG BE98 where nothing was paywalled I was surprised how much I liked this router, both for its wifi capabilities somehow reaching further or being stronger than my (supposed) more powerful deposed router and pleasently finding that IoT network, parental governance etc were at least deployable and only more advanced versions of these settings were part of their subscription.

My issue arises when my Emby server fails to play media. I can access the app on any of my devices it's installed on (windows, Nvidia shields, smart TVs and multiple tablets) but it won't play anything. When I go into the server from the GUI from my NAS manager it says the server is online, I can reboot it, edit libraries and generally manage it remotely so it's all reachable but actually clicking to play something just bring up an ever spinning loading wheel.

I've followed all the help in articles on Emby assistance, I manually added TCP ports 8096 and 8920 as well as UDP port 7349, I enabled UPNP and checked that I'd restarted the router after applying these settings, then rebooted the Emby server to make sure it loaded up based on these settings. All to no avail. No change, no matter what stage of making these changes I was at, it's worth mentioning at this point that I had NEVER had to configure my old router AT ALL to get Emby working.

It's a little concerning that when I tried to apply a static IP address to the NAS from within the TP-Link settings, I requested the IP address the server used to be on when it was connected to the BE98 router, it would never actually apply it though. That's weird, right? I checked for IP conflicts but there were none... so I'm at a loss to explain that anomaly but based on the fact that on any of the devices I've installed Emby player on, it still sees the server regardless of whatever IP address it's got. So for that reason, I have not contacted Emby support as I don't believe it's their issue. It seems squarely at the feet of TP-Link.

I tried installing a Jellyfin server, adding media, and this too was discoverable on a Jellyfin player installed on a couple of devices. Logged in, brings up the library, I can effect that library's metadata or even delete it from the library but when I went to play something I was even more surprised to learn that this didn't play either.

I have a good enough understanding of networking and router configuration that I've not changed any settings unbeknownst to me or unwittingly deactivated something naively but I'm looking to get this resolved quickly so any and all input/advice would be most welcome especially if you've experienced the issue before because I'm dumbfounded! Never had to do any of this on any of the routers I've owed, and I've moved from Plex to Jellyfin to Emby across multiple routers and upgraded NAS systems over the years.

Thank you in advance