sroza1 wrote

  @CaptainPackrat 

 

100% same here. Funny that tp-link won't look into this unless we waste our personal time to have them look into it for us. 

 

I can't even tell whether this firmware release is live. Whatever. Maybe I'll contact them this week. It just seems silly that we've told Wayne that their sh!t isn't working and instead of looking into the report of issues, they want us to do the heavy lift. 

 

Silly and not customer-focused.

  @sroza1 @CaptainPackrat 

Tapo H500's latest firmware 1.3.12 Build 20260128 rel.51424 has been out for some time now. If there were a widespread issue, we would have received a significant number of reports by now, which i haven’t seen so far in the community, and i did check with the support team, they also tell me the same thing. Therefore, your situation appears to be an isolated case. That's why I recommend contacting our support team for help. They can examine your specific device and provide a solution -- a step that goes beyond what I can assist with from here, even though I’d like to help.

To put it simply, it’s like trying to find a specific stone on a beach. Even if you tell me it’s there, without detailed information (like its location, appearance, or approximate size), it remains very difficult to locate.