No connection with LAN devices

No connection with LAN devices

No connection with LAN devices
No connection with LAN devices
2025-08-05 17:01:57 - last edited 2025-09-04 10:26:08
Model: EC230-G1  
Hardware Version: V1
Firmware Version: 2.0.0 0.9 v6034.0 Build 210924 Rel.31505n

Hey, yesterday I got a new router installed with new ISP. They gave me TP-Link EC230-G1 router, for some reason there is almost no documentation and any support for it. Not a single download file on the official TP-Link website too. But whatever, the issue that I have is that not a single device can communicate with other devices on the LAN. No matter if the devices are connected using ethernet cable or via WiFi. When I go to advanced settings > diagnostics and try to ping one of the devices connected (i.e. PC and Server) I get no response, only "Request timed out" - so not even router can reach these devices. What's weird is all of these devices have access to the internet and can browse without any issues. How can I fix this? I cannot access any of my homelab hardware and IoT devices since the new router :(

 

My current LAN settings are:

IP Address: 192.168.0.1

Subnet Mask: 255.255.255.0

IGMP Snooping & Second IP: Disabled

DHCP: Enable & DHCP Server

IP Address Pool: 192.168.0.100 - 192.168.0.199

Lease time: 86400 seconds

Default Gateway: 192.168.0.1

Primary DNS: afaik its set to my ISP's DNS server by default

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#1
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1 Accepted Solution
Re:No connection with LAN devices-Solution
2025-08-06 03:31:38 - last edited 2025-09-04 10:26:08

Hello@AlphaPhosphor,

Welcome to our community.

 

EC230-G1 is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs.

Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited. We recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.

Recommended Solution
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#2
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Re:No connection with LAN devices-Solution
2025-08-06 03:31:38 - last edited 2025-09-04 10:26:08

Hello@AlphaPhosphor,

Welcome to our community.

 

EC230-G1 is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs.

Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited. We recommend contacting the technical support of your Service Provider who supplied the device, as they are best suited to provide the necessary assistance for your device.

Recommended Solution
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#2
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