BE550 poor signal and dropping
I was wondering if I'm doing something wrong as the wifi config?
Hardwired device are all fine and speeds as expected.
Router seems to constantly want to move Iphone to use the 2.4g range which results in poor performance and dropping. I have enabled smartconnect and tried changing channel as per guide. 2.4 is on 20MHz Channel 4 and 5 on 20/40/80 MHz channel 44. 6Ghz network is on 20/40/80/160/320MHz.
I have an RE220 connect as well to form a mesh.
I really dont want to have to return the device as my old router had non of these issues.
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Hello@MartynBez ,
Thanks for contacting our community.
For 2.4GHz, channels 1, 6, and 11 are generally best.
For 5GHz, we recommend using channel 149-165 in Band 4, if your router supports it.
- Have you been able to test other wireless clients for comparison? This will rule out isolated issues with a single device.
- Please export the following backup file: How to create and restore from a backup file on your TP-Link Router.
- Then, please disable Smart Connect to compare and see if the wireless connection can work normally.
- Do you have an MLO network enabled? If so, disable MLO for comparison.
- Does the MLO SSID overlap with the main network SSID? Please change it to a different SSID and test again.
Best Regards.
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After updating to firmware 1.1.4, my signal quality decreased and I started experiencing disconnections. Restoring firmware to version 1.1.2 resolved the issue. If your problem started after the update, you might want to try this too.
https://community.tp-link.com/en/home/forum/topic/838990
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@Hslinux ,
Thanks for your feedback.
We have received feedback from multiple users that after updating to version 1.1.4, the Archer BE550 can resume stable operation. You can click here to see more details.
If your router supports Band 4, you can try channel 149-165 in Band 4 for 5Ghz. However, if it doesn't help, consider band 1, channels 36, 40, 44, or 48.
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Unfortunately, changing the channel didn't work. I tried channels 36-44, but the connection was extremely slow and dropped occasionally. I couldn't try channel 149 because it wasn't active. Unfortunately, I reverted back to firmware 1.1.2. I hope you identify the problem and fix it in the next update.
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Hi@MartynBez ,
May I ask whether you have already returned the router? If so, I regret that you have decided to return the product, but I still hope you find a router that meets your requirements.
If you are still willing to work with us to troubleshoot the router, could you please share the results of the previous tests?
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Hello@Hslinux,
If possible, could you compare the performance of different firmware versions(1.1.2 VS 1.1.4) under the same settings?
That is, set to channel 36/ 80 MHz to avoid DFS interference. Please test the speed and confirm if there are any differences in signal strength at the same location?
Of course, if the above tests are not convenient for you. Please provide the following information:
1. Network topology, such as: ISP modem )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
2. Backup files and system logs. Please refer to the FAQs below to collect system logs and backup files of the router:
How to view and save System Log of TP-Link wireless router
How to create and restore from a backup file on your TP-Link Router
Then email the logs and backup files to support.forum@tp-link.com, attaching [Forum ID 838990] and details, and we will have a dedicated person to assist in analysis and follow-up.
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With firmware version 1.1.2, I can get 250 Mbps speeds, but my room is approximately 10 meters away (my internet connection is 1 Gbit). With firmware version 1.1.4, I get a maximum of 50 Mbps, and my connection often drops and I have to reconnect. I also get a warning from the Speedtest app that my connection is unstable. I tested with the same settings on channels 36, 44, 52, and 64, and the results remained the same. I tested with both mu mimo on and off, and I got the same results. I had no problems with the wired connection.
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Hello@Hslinux ,
To help you efficiently, I've forwarded your case to the TP-Link support engineers, who will reach out to you using your registered email address later. Please keep an eye on your email inbox for follow-up.
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