This Article Applied to:

RE550_V1_1.0.20 Build 230213 Rel.55420n

Phenomenon:

We have received feedback from some users that when the RE550 is working in Access Point mode, the network may suddenly freeze or frequently drop out.

• sebas80  first mentioned the details of the Network freeze in this thread.
• Tsukuroyomi mentioned network disconnection in this thread.

Available Solution:

We have initially located the cause of this unexpected behavior. And our R&D department has also provided a beta firmware for download.
Please try the following beta firmware to determine if the RE550 can function normally again:

Note: 
1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
2. To manually update the firmware, please refer to: How to upgrade the firmware of my range extender.

If the solution above doesn’t help, please provide the following information:

• Network topology;
• The models of the router and switch;
• Specific error message and screenshots;
• More details about the RE550 disconnection.