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After latest firmware update, loses internet connectivity within a few hours

After latest firmware update, loses internet connectivity within a few hours

After latest firmware update, loses internet connectivity within a few hours
After latest firmware update, loses internet connectivity within a few hours
Wednesday
Tags: #Network Connectivity #Firmware Update
Model: Deco X50-5G  
Hardware Version: V7
Firmware Version: 1.2.1 Build 20250413 Rel. 44588

Until the last firmware update my Deco X50-5G seemed to work flawlessy with both 4G and 5G. Since the firmware upgrade to 1.2.1 Build 20250413 Rel. 44588 I now lose internet connectivity after a few hours of running ( typically 6 or 8 hours ). It I reboot then the connectivity returns for another few hours. The problem occurs both with 4G and 5G. Has anyone else seen this problem and does anyone have a solution?

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#1
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4 Reply
Re:After latest firmware update, loses internet connectivity within a few hours
Thursday

  @Mike-Lucas 

Hi, thanks for the update.

A new 1.3.0 version was released a few weeks ago. It is recommended to manually update to this version to see whether it helps improve the network stability:

Deco X50-5G(EU)_V1_1.3.0 Build 20250724

 

By the way, may I know your SIM carrier?

Would Deco X50-5G turn red during the disconnection?

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#2
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Re:After latest firmware update, loses internet connectivity within a few hours
Thursday

  @David-TP 

 

Hi, thanks for your reply.

 

In answer to your questions:

 

My SIm carrier is 02 UK

The indicator does turn red when it disconnects.

 

I will try out the new firmware.

 

Thanks

Mike

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#3
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Re:After latest firmware update, loses internet connectivity within a few hours
Yesterday

  @David-TP 

 

Hi David,

 

Unfortunately the new firmware makes no difference to the problem, I still lose internet connection after about 6 hours of running. Would a copy of the log be useful if I can catch it around the time that internet connection is lost?

 

Thanks

Mike

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#4
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Re:After latest firmware update, loses internet connectivity within a few hours
23 hours ago

  @Mike-Lucas 

 

Yes please create a log around the time it happens. David will get back to you on where he wants the log sent to thanks 

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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#5
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