H500 going offline each day
I got an H500 with the latest firmware in July which seemed to work fine for the first two weeks. When we went on vacation all the Tapo devices connected through the H500 went offline after a few days. I was able to reboot them from afar by using smart plugs from a different brand but the H500 still kept going offline.
Since then the H500 goes offline pretty much every day. It has a stable connection with a mesh repeater in the same room. Is it a faulty product?
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Same. I purchased the Tapo Doorbell, Cameras and the H500 and deeply regret it. Even when the H500 was online, the facial recognition was hardly working. In about 8 months of use I can't remember the doorbell recognizing a package a single time. I was able to return the H500 but I am now stuck with the other devices.
The doorbell constantly goes off during non events, like the lights of a car which passes by. I set up alert zones but that doesn't help. I was hoping that it would notify me in advance when someone enters my porch but the human detection barely works as well.
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The following are troubleshooting suggestions for potential connectivity issues that might occur on a Tapo H500.
1. If the hub is connected via WiFi, check device's signal strength. If the signal is too weak, move it closer to the router, or use ethernet connection instead.
2. If the hub is connected via ethernet, try using a different cable and plug it into another port on your router. For comparison, connect another wired device to the same cable and port to see if it experiences the same issue.
3. If the hub's Status LED is blinking green slowly, it means the hub is disconnected from the cloud, which will cause remote control failure. For this issue, refer to the steps in Case 2 for guidance:
Cannot use the Tapo app to control my smart devices
If the above suggestions do not resolve the problem, reach out to our support team for further investigation. Contact Technical Support
Make sure to include the following information in your email for efficient follow-up:
1. Detailed description of the problem, such as how often it occurs, how you restore the connection, the status of the LED indicator when the issue happens, etc.
2. Mac address of the Tapo H500.
3. Model of your router.
4. Name of your internet service provider.
5. Turn on Diagnostics mode in the hub’s settings (Device Settings > Diagnostics), and provide the most recent time the issue occurred along with your time zone.
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