Bluetooth error on install of new TBE400E - cannot store link keys on the local adapter

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Bluetooth error on install of new TBE400E - cannot store link keys on the local adapter

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Bluetooth error on install of new TBE400E - cannot store link keys on the local adapter
Bluetooth error on install of new TBE400E - cannot store link keys on the local adapter
2025-09-18 06:27:06 - last edited 2025-10-11 03:29:51

Just installing the bluetooth part of the adapter as wifi is working. Checked the event viewer and system logs:

Info - Windows cannot store bluetooth authentication codes (link keys) on the local adapter.
Warning - the local adapter does not support reading the encryption key size for a connected device.
Error - the local bluetooth adapter has failed in an undetermined manner and will not be used. the driver has been unloaded.
 

Device manager flashes and refreshes twice a second. 

TIA, 

Purps

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1 Accepted Solution
Re:Bluetooth error on install of new TBE400E - cannot store link keys on the local adapter-Solution
2025-09-24 02:17:40 - last edited 2025-10-11 03:29:51

  @Purps this issue escalated into regular WHEA bsods. but only when the cable from the adapter to the f-usb header on the motherboard was plugged in (didn't matter if the driver was or wasn't installed, if the onboard bluetooth was disabled in bios, and so on). 

 

I resolved this issue with the help of support chat. the fix was to move to a different pci-e slot on the motherboard (from the 1x to the bottom slot), this stopped errors about conflicts.

The board is an Asus B550-XE (rog extreme). most b550 rog strix motherboards are incredibly similar so this would probably apply to them, if not many other motherboards. if only I still had irq switches on my modern motherboard laugh

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Re:Bluetooth error on install of new TBE400E - cannot store link keys on the local adapter-Solution
2025-09-24 02:17:40 - last edited 2025-10-11 03:29:51

  @Purps this issue escalated into regular WHEA bsods. but only when the cable from the adapter to the f-usb header on the motherboard was plugged in (didn't matter if the driver was or wasn't installed, if the onboard bluetooth was disabled in bios, and so on). 

 

I resolved this issue with the help of support chat. the fix was to move to a different pci-e slot on the motherboard (from the 1x to the bottom slot), this stopped errors about conflicts.

The board is an Asus B550-XE (rog extreme). most b550 rog strix motherboards are incredibly similar so this would probably apply to them, if not many other motherboards. if only I still had irq switches on my modern motherboard laugh

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#2
Re:Bluetooth error on install of new TBE400E - cannot store link keys on the local adapter
2025-10-11 03:32:41

  @Purps ,

Thank you for your detailed sharing, which will be helpful to other users who encounter the same situation.yes

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