Apps stall when using Deco

Apps stall when using Deco

Apps stall when using Deco
Apps stall when using Deco
Saturday
Model: Deco BE25  
Hardware Version: V1
Firmware Version: 3.9.109

Something strange is happening with a number of apps ever since connecting my Deco to my router. I operate the Deco in access point mode.

 

When I am connected to wifi some apps stall or just dont load when  i open them, and when I change to 5G internet they load with no issue.  Then once I change back from 5G internet to wifi they load, almost as if something has reset. 

 

I have screen videos demonstrating this but I'm not sure i can upload into this forum.

 

I initially thought it may be the beam forming being active which caused it, but i turned it off and still experience the same issue. 

 

My internet speeds are consistently good at 500Mbps+ download and 45Mbps+ upload. 

 

Has anyone else experienced  this issue? 

 

Thank you in advance for any help offered. 

 

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#1
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Re:Apps stall when using Deco
Yesterday - last edited Yesterday

  @RedJoviBiltong 

Hi, thank you very much for the feedback.

Can I have the firmware version of Deco BE25?

(You can find it under Deco APP>More>System)

 

"When I am connected to wifi, some apps stall or just don't load when I open them, and when I change to 5G internet, they load with no issue. 

Then once I change back from 5G internet to wifi, they load, almost as if something has reset. "

-Did this issue mainly occur in some specific Apps?

-Can you consistently reproduce this issue?

 

By the way, may I know your internet service provider?

-If you change the subnet mask under Deco APP>More>Internet Connection>>IPV4, what is the "subnet mask" here?

It is also suggested to change the IPV4 DNS to 8.8.8.8/8.8.4.4:How to change DNS server settings on my Deco

 

Wait for your reply.

Best regards.

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#2
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