Hi Guys, I am stuck. Cancelled my old NBN service provider and switched to Spintel. My problem is the modem/router doesn't accept the automatic options and requires the Spintel name and password.
Anyone here know this information. Spintel is closed and its a long weekend.
Hello @Ardy-au
VX220-G2V is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
1. Hard reset the modem VX220-G2V.
2. Confirm the internet information and select the correct operation mode.
If the problem persists after trying these steps, we recommend contacting your Service Provider who supplied the device or local support, as they are best suited to provide the necessary assistance for your device.
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