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Deco X60 looses network

Deco X60 looses network

Deco X60 looses network
Deco X60 looses network
3 weeks ago - last edited 5 hours ago
Tags: #Network Connectivity
Model: Deco X60  
Hardware Version:
Firmware Version: 1.3.0 Build 20240830 Rel. 50008

Hello,

 

My deco loses network connection on a regular basis. This morning it has been 3 times. It reports that it has lost network connection, but if I test my modem myself, the modem has network. AFAIK I have the lastest firmware installed. I have downloaded the logs. How should I request for help?

Kind regards,

 

Thomas 

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#1
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1 Accepted Solution
Re:Deco X60 looses network-Solution
5 hours ago - last edited 5 hours ago

  @Thomas_Fannes 

Hi, thank you very much for the feedback.

Would Deco turn red during the disconnection?

Will the internet automatically be restored after the disconnection? Or do you need to manually restart the Deco to recover the internet service?

 

Please also refer to the following troubleshooting guide:Fix unstable connection when connected to the Deco network

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#3
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2 Reply
Re:Deco X60 looses network
3 weeks ago

  @Thomas_Fannes 

 

I've attached the log here, I can see a lot of errors.
 

File:
log-2025-10-13.zipDownload
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#2
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Re:Deco X60 looses network-Solution
5 hours ago - last edited 5 hours ago

  @Thomas_Fannes 

Hi, thank you very much for the feedback.

Would Deco turn red during the disconnection?

Will the internet automatically be restored after the disconnection? Or do you need to manually restart the Deco to recover the internet service?

 

Please also refer to the following troubleshooting guide:Fix unstable connection when connected to the Deco network

 

Wait for your reply.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
Recommended Solution
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#3
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