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Deco X60 looses network

Deco X60 looses network

Deco X60 looses network

2025-10-13 08:57:25 - last edited 2025-11-05 10:11:56

Posts: 2

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2025-10-13

Deco X60 looses network

2025-10-13 08:57:25 - last edited 2025-11-05 10:11:56

Tags: #Network Connectivity

Model: Deco X60

Hardware Version:

Firmware Version: 1.3.0 Build 20240830 Rel. 50008

Hello,

My deco loses network connection on a regular basis. This morning it has been 3 times. It reports that it has lost network connection, but if I test my modem myself, the modem has network. AFAIK I have the lastest firmware installed. I have downloaded the logs. How should I request for help?

Kind regards,

Thomas

1

1

#1

1 Accepted Solution

2025-11-05 09:51:08 - last edited 2025-11-05 10:11:56

Posts: 18232

Helpful: 2681

Solutions: 3260

Stories: 9

Registered: 2020-04-14

Re:Deco X60 looses network-Solution

2025-11-05 09:51:08 - last edited 2025-11-05 10:11:56

Hi, thank you very much for the feedback.

Would Deco turn red during the disconnection?

Will the internet automatically be restored after the disconnection? Or do you need to manually restart the Deco to recover the internet service?

Please also refer to the following troubleshooting guide:Fix unstable connection when connected to the Deco network

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models

Recommended Solution

0

0

#3

2 Reply

LV1

2025-10-13 09:41:17

Posts: 2

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2025-10-13

Re:Deco X60 looses network

2025-10-13 09:41:17

I've attached the log here, I can see a lot of errors.

File:

log-2025-10-13.zipDownload

0

0

#2

2025-11-05 09:51:08 - last edited 2025-11-05 10:11:56

Posts: 18232

Helpful: 2681

Solutions: 3260

Stories: 9

Registered: 2020-04-14

Re:Deco X60 looses network-Solution

2025-11-05 09:51:08 - last edited 2025-11-05 10:11:56

Hi, thank you very much for the feedback.

Would Deco turn red during the disconnection?

Will the internet automatically be restored after the disconnection? Or do you need to manually restart the Deco to recover the internet service?

Please also refer to the following troubleshooting guide:Fix unstable connection when connected to the Deco network

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models

Recommended Solution

0

0

#3