Hi TP-Link team,

I’m reaching out regarding a recent change to the Deco X20NZ system and the HomeShield service. I’ve been using the Deco mesh network at home and had previously set up Parental Controls to manage internet access for my kids. These controls were working well and were a key reason I chose the Deco system.

However, I’ve recently discovered that these settings are now locked behind a paid subscription, and I can no longer access or modify the existing parental control configurations — even though they were set up before this change. I did not receive any notification about this update, and it’s disappointing to lose access to a feature that was already in use.

Is there a solution to at least deactivate or adjust the existing settings without being forced into a subscription. This would help maintain control over my network and avoid unintended restrictions or disruptions for my family.

Please let me know if there is a workaround or if TP-Link plans to offer a solution for existing users who had parental controls configured prior to this change.

Thanks